This issue includes highlights from the Spring 2014 Leadership magazine on “Engaging Patients for Value.” Access the full issue.
The Patient’s Role in Achieving ValueIn Bend, Ore., nurses ask newly insured, high-risk patients to meet for a weekly walk. At Group Health Cooperative in Seattle, hip replacement candidates watch videos to help evaluate their therapeutic options. And, at Philadelphia’s Crozer-Keystone Health System, an insurer is partnering with a medical group to encourage patients to become more proactive about managing their chronic conditions.
All of this is in the name of patient engagement. Read about efforts under way at three healthcare organizations to actively engage patients in improving their health status—while achieving the goal of higher-quality, lower-cost care.
The Patient Portal to the FutureCleveland Clinic is far ahead of most other healthcare providers in terms of rolling out its portal. About 45 percent of the Clinic’s patients—some 500,000 individuals—have active portal accounts.
If that sounds fantastic, you are not Lori Posk, MD, the medical director for Cleveland Clinic’s portal initiative. Only about one-third of the Clinic’s patients log onto their accounts each month. “There’s a difference between an active and an engaged patient,” Posk says. “We still have a lot of work to do to engage our active patients.” Read how Cleveland Clinic and Texas Neurology are getting around portal challenges.
The Future of Personalized Medicine“What we are trying to do is going to cause a revolution in the healthcare system where the dominant focus will become wellness,” says award-winning biologist Leroy Hood, MD, PhD. Within the next decade, Hood says, every person will be surrounded by a virtual cloud of data that gives a longitudinal picture of their molecules, clinical chemistries, cells, and other types of biological information. Learn about what Hood calls P4 medicine.
Moving Toward Population Health"At Geisinger, a number of our initiatives allow us to pull together data for physicians that help them and their patients make the right decisions about disease management," says Thomas Graf, MD, chief medical officer for population health and longitudinal care service lines. "One example is our tool for patients with rheumatoid arthritis, called the Rheum PACER. The tool is an information dashboard that instantaneously synthesizes information on a patient’s disease activity, medications, and other information. The tool combines data from the electronic health record with data that patients enter themselves on a touch-screen questionnaire, which they fill out during office visits or through a patient portal."
Read about how Sharp HealthCare, Geisinger, and Bryan Health are engaging individual patients—with the goal of improving outcomes for entire patient populations.
Huron Healthcare: Readying Your Organization for Transformation
Gordon Mountford, executive vice president, Huron Healthcare, discusses business imperatives for undertaking transformative change.
Xtend Healthcare: A Custom Approach to Optimizing Revenue Cycle Performance
Tom O'Neill, CEO of Xtend Healthcare Advanced Revenue Solutions, discusses key areas where organizations risk revenue leakage and ways they can use outsourcing to better protect cash flow and support accurate payment.
KeyBank: Helping You to Realize Your Strategic Vision in Changing Times
Victoria Terekhova, senior strategist for Enterprise Healthcare at KeyBank, discusses key challenges when developing long-term strategy in a rapidly changing industry, and the role the right banking partner can play in helping healthcare providers navigate the opportunities before them.
SSI: Preparing the Revenue Cycle for Changing Payer Roles
Availity: Connect to the Future of Healthcare Information
Deloitte: Leveraging IT for Value-Based Care Transformation
Apex: Cultivating Patient Payment while Elevating the Patient Experience
HealthPort: Ensuring Compliant Exchange of Protected Health Information
Community Hospital Corporation: Supporting Community Hospitals
Cerner: Connecting Clinical and Financial Data
Aidin: Better Manage Your Post-Acute Provider Network and Improve Patient Outcomes
GE Healthcare: Delivering Sustainable Cost Reduction
Deloitte: Solutions for Healthcare Transformation