• MAP Awards FAQs

    Q. What does the MAP Award for High Performance in Revenue Cycle award recognize?
    A. HFMA’s MAP Award for High Performance in Revenue Cycle recognizes hospitals, health systems, and physician practices whose innovative and effective strategies have enabled them to achieve excellence in revenue cycle performance. Winners excel in meeting industry standard revenue cycle benchmarks (MAP Keys), implementing the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars & Sense initiatives, and achieving outstanding patient satisfaction. Award recipients are acknowledged as industry leaders and share proven strategies with HFMA members and other professionals.

    Q. How will HFMA determine the winners of these awards?
    A. Winners are determined through analysis of MAP Keys metrics (KPIs), narrative questions, additional materials required during the application process, and selected finalist interviews.

    Q. Where did the winner criteria come from?
    A. Winners must meet or exceed performance levels based on defined, comparable revenue cycle metrics that have been widely recognized throughout the industry for completeness, validity, relevancy, and ability to support performance conclusions. The metrics used have been identified through HFMA’s KPI Task Force and have been vetted by HFMA’s National Board of Directors and National Advisory Counsels. Winners also must display through narrative response a commitment to the pursuit of evidence-based and innovative revenue cycle strategies, including elevating the quality of financial interactions with patients.

    Q. Who is eligible to apply for the MAP Awards?
    A. All acute care hospitals are eligible to apply for the High Performance individual or system awards, as appropriate. All physician practices, including Rural Health Clinics (RHCs) and Federally Qualified Health Centers (FQHCs), regardless of affiliation or ownership may apply for the physician practice High Performance award. Hospital systems may apply for a system award OR submit individual hospital applications for hospitals within the system. Hospital systems may not submit applications for BOTH the system and individual hospitals within the system. Your organization does not need to be a MAP App subscriber to apply. 

    Q. Do I have to be an HFMA member to apply?
    A. To be eligible, an executive leader in your organization must be a member of HFMA. Note that HFMA is offering reduced membership fees for physician practices. Learn more.

    Q. Should our organization apply?
    A. All facilities are encouraged to apply. HFMA has created an interactive online calculator, HFMA's Revenue Cycle Score, which allows hospitals and hospital systems to see how their revenue cycle score compares to that of previous MAP Award for High Performance applicants. The calculator makes application readiness recommendations based on user input across six MAP Keys.

    Q. Is there an application fee?
    A. Yes, there is a small administrative application fee of $75 for individual hospitals, $75 for physician practices, and $150 for hospital systems.

    Q. How do I access the application?
    A. Links to the applications can be found at hfma.org/mapawards when the online application system is open. You will be asked to log into your HFMA account to access the application. If you are not a member of HFMA, you can create an account by selecting the create an account link on the HFMA Login page. Once logged in, you will be able to access additional information about the application and submission process.

    Q. Is there one application?
    A. No. Separate applications have been created for individual hospitals, hospital systems, and physician practices. All applications are a two-part process. The first part of the application process is the financial metric portion. If your organization qualifies for consideration for the High Performance award, you will be contacted to submit part two of the application. The application for physician practices remains a one part application. Links to the applications can be found at hfma.org/mapawards when the online application system is open.

    Q. Can an individual hospital or system also apply for the physician practice award? 
    A. Yes, however, physician practice data should be excluded from other hospital/system applications. The system application is a hospital system application and not an application for a fully integrated network of care.

  • MAP Awards FAQs continued

    Q. Are there changes to the application process for 2017? 
    A. Yes. In 2017, hospital systems are given the option to apply as a fully integrated network of care – an integrated delivery system (IDS). This option is available from within the Hospital System application. Organizations who wish to apply as an IDS will be required to include data from all service types in their organization. No carve outs will be allowed. This also means that an organization choosing to apply as an IDS will NOT be allowed to apply for the PPM award, as one of the requirements to apply as an IDS is that all physician practice data shall be included in the IDS application. Review IDS Eligibility Criteria information.

    Also new in 2017, HFMA will require all hospital, health system and IDS applicants to have either applied for or achieved PFC Adopter status by the time they submit their application for the MAP Award. For 2017, the PFC Adopter status requirement applies to all hospitals that will be included on the application. PFC Adopter status is recognized for two years, after which the organization will be asked to submit a renewal application. If during the initial application, the entire IDS has not attested to PFC best practices, it is expected that process toward further adoption be reflected on the renewal application. 

    You can learn more about the Patient Financial Communication Best Practices, the Adopter Recognition Program, and apply for recognition at hfma.org/communications. The application process is complimentary and requires only a few metrics and descriptions of how you are leveraging best practices in your organization. 

    For physician practices, the application is now a two-part process which mirrors the application process for hospitals and health systems. Part one is the financial metrics portion. If your practice qualifies for the High Performance award, you will be contacted to submit part two, the best practice narrative portion, of the application. Note that PFC Adopter status is not a requirement in 2017 for physician practice applicants.

    Why is the Adopter Recognition now a requirement associated with the MAP Award for High Performance in Revenue Cycle? 
    A. HFMA believes that high performance in revenue cycle includes implementing best practices in all areas of the revenue cycle, and this includes appropriate financial conversations with the patient in all care settings. Achievement of the adopter status is a way for providers to demonstrate their commitment to excellence in these important patient financial communications. 

    Q. Do I calculate the metric for each MAP Key? 
    A. No. Applicants submit the numerator and denominator for each metric and the application will calculate the actual metric. You will be able to view the estimated metric before final submission to verify your data.

    Q: What if I can’t complete the application in one sitting?
    A. The online application allows you to create a profile and auto-saves your work so you can complete the application at your own pace. Applications can also be downloaded in a printer-friendly PDF format. To ensure financial accuracy, applicants will be required to download the Metric Submission Checklist which helps validate each required metric prior to application submission.

    Q: Does the application allow for attachments?
    A. Yes, the application allows you to attach supporting documentation and manage those attachments so retrieving, deleting, updating, and verifying that the attachments are included in the application is easier than ever.

    Q. What are application deadlines? 
    A. The application process is two-part process. The application process was altered in 2016 to make the initial inputs on the application easier for organizations wishing to apply. The first part of the application process is the financial metric portion. The deadline for part one was February 20, 2017. If your organization qualifies for consideration for the High Performance award, you will be contacted in mid-March to submit part two of the application. The deadline for part two is April 17, 2017. Part two narrative overviews are available for both the hospital/health system application and the physician practice application.

    Q. Who chooses the winners?
    A. The HFMA Review Committee, comprised of HFMA staff and industry leaders and experts in the revenue cycle, determine the winners.

    Q: How are MAP Award winners recognized?
    A: In addition to recognition via a press release and on the HFMA website, MAP Award for High Performance in Revenue Cycle winners are awarded a crystal trophy on-stage at HFMA’s Annual National Institute. In 2016, HFMA introduced the MAP Certificate of Recognition in Revenue Cycle Achievement. The certificate recognizes applicants who are not chosen as MAP Award recipients yet display excellent revenue cycle performance.

    Q. How will the winners be notified?

    A. Winners of the MAP Award for High Performance in Revenue Cycle are notified by telephone and recognized at HFMA’s Annual National Institute.

    Q. I’m interested in having our clients apply for the MAP Awards—are there any resources available to help me communicate the program to them?
    A. Yes. We’ve developed a Word doc template that can be customized by your organization and sent to your clients either as an email or via direct mail. The content of the letter focuses on defining the MAP Awards program, how MAP Awards fit into HFMA’s MAP initiative, and provides the MAP Awards URL so your clients can log on and learn more.

    Q. Where do I turn for application assistance or general questions?

    A. Should you have additional questions about the awards or the application process, please send an e-mail to mapawards@hfma.org.