Patient Friendly Billing e-Bulletin provides practical strategies for improving patient financial communications and creating a more patient-friendly revenue cycle. This e-bulletin helps identify business opportunities in the consumerism movement.

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NYU Langone Emergency Physicians Connect Patients to Financial Counselors

Collaboration between an emergency department physician and NYU Langone’s revenue cycle department allowed the hospital to overcome the challenges of communicating patient financial responsibility and access to payment plans to emergent patients.

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It All Starts with Patient Access

Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream. 

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