Patient Friendly Billing e-Bulletin provides practical strategies for improving patient financial communications and creating a more patient-friendly revenue cycle. This e-bulletin helps identify business opportunities in the consumerism movement.


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Building Patient Relationships Through the Revenue Cycle

Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.

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Financial Counseling: A Day in the Life

As more payment responsibility falls on the shoulders of patients, healthcare organizations should prioritize financial counseling to help them understand the billing process and meet their obligations—throughout the entire care episode.

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