Patient Friendly Billing e-Bulletin provides practical strategies for improving patient financial communications and creating a more patient-friendly revenue cycle. This e-bulletin helps identify business opportunities in the consumerism movement.


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Cone Health Overhauls Patient Engagement Strategy
An overhaul of Cone Health’s patient engagement approach yielded a 32 percent increase in the number of patient payments during a two-year period. Part of the revamped approach was a new patient statement design and a web portal that contributed to a $13 million increase in patient cash collections during a two-year period.

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Let Data Drive the Design
Methodical patient statement design approaches can boost patient engagement in the payment process.

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