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This Oct. 23 webinar explains how the challenges resulting from the ACA present an opportunity for improving process integration, which ultimately transforms the patient experience.
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MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
Guidance for understanding and communicating about the price of health care.
Guidelines on how to make it easier for consumers to get information about healthcare prices.
Henry County Health Center may be small at 25 beds, but an expanded website is extending its reach, recruiting patients from 233 cities.
There are several key considerations for choosing point-of-service collections technology.
INTEGRIS Health has implemented a number of patient centered revenue cycle approaches.
Healthcare consumers have embraced electronic methods of payment.
Everyone who works in a healthcare system knows how complicated it is. But Cleveland Clinic believes that patients do not need to be hassled by that fact. So says Lyman Sornberger, executive director of revenue cycle
The Bellevue Hospital launched an initiative to improve days in accounts receivable, reduce denials, and improve charge capture—and enhanced revenue by more than $1 million.
Both Alegent Health and Spectrum Health began posting pricing and cost information five years ago.
Practical tactics for encouraging more patients to pay their hospital bills online.
Insurers, state governments, and vendors are introducing online tools and other services that allow patients to easily compare costs of hospitals and physicians.
By implementing a targeted and measurable employer wellness strategy, St. Luke's Hospital has improved its reputation as a hospital of choice for employers and employees in the greater St. Louis area.
"Guess what. I just told the Omaha World Herald that in a year, we'll have the coolest web tool for price transparency."
Providers might see more insured patients on the horizon, but these patients will not have disposable income to make up the out-of-pocket difference in a stagnant economy.
Two customer service interventions for the hospital business office or patient financial services office.
There’s a marketing advantage to providing tools that make it easier for patients to schedule appointments, find out test results, and pay for their care. So why aren’t more hospitals and health systems using these tools?
As consumers take on more cost responsibilities for their own health care, providers should adopt a more retail-oriented approach to positioning and pricing strategies to stay viable.
Patient out-of-pocket liability has doubled over the past five to six years and is continuing to increase. Knowing that patient responsibility can vary by practice and payer type can aid revenue cycle leaders in establishing appropriate processes.
The SCORE acronym can help hospital business office staff successfully navigate conversations, improve customer service, and resolve patients' issues on the first call.
As patients assume more responsibility for their healthcare costs, hospitals should make the payment process easy to navigate.
Providers can expect the proportion of their accounts receivable from patients to rise as the payment rate from payers shrinks.
Common terms used in the payment industry that revenue cycle leaders may encounter while calculating their organization's effective rate.
Advice for revenue cycle leaders on approaches for estimating patient responsibility.
Healthcare organizations can follow a few steps to calculate—and reduce—the total cost of processing credit and debit card payments.
Designing easy-to-understand billing statements is a start. But Aetna believes an organizationwide culture committed to patient-friendly communications is needed.
Hospitals should extend the concepts of patient care into their revenue cycles to keep a check on potential bad debt.
The full force of the consumer directed health movement has not yet hit Duke University Health System, a three hospital system in North Carolina. But Scott Hawig, divisional CFO of Duke's Patient Revenue Management Organization, sees the first waves of
Amy Amick, president, revenue cycle management, and William Davis, vice president, revenue cycle advisory solutions, both with MedAssets, share insights on the industry and techniques to drive sustainable performance improvement.
Eric Ward, president and CEO, Parallon Revenue Cycle Services, discusses key trends in revenue cycle management and factors providers should consider when partnering to advance their revenue cycle performance.
Doug Festermaker, managing partner and executive vice president of health care, Warbird Consulting Partners, shares strategies to leverage outsourced CFO expertise to lead special projects or fill interim roles while recruiting is underway.
Lisa Schneider, CFA, managing director, non-profits & healthcare systems at Russell Investments, offers insights on today’s asset management environment and what to look for when working with a solutions provider to optimize a healthcare organization’s portfolio strategy and manage risk.
Todd W. Lillibridge, president and CEO of Lillibridge Healthcare Services Inc., and executive vice president of medical property operations at Ventas, discusses trends in healthcare real estate strategy and key considerations when choosing a partner for managing a healthcare organization's service and capital needs.
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