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This Oct. 23 webinar explains how the challenges resulting from the ACA present an opportunity for improving process integration, which ultimately transforms the patient experience.
Get the latest, practical education in key areas of healthcare finance over 1, 2, or 3 days. Choose Essentials Programs or Master Sessions in Chicago, DC, or Seattle. Register early and save $100.
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MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
Guidance for understanding and communicating about the price of health care.
Guidelines on how to make it easier for consumers to get information about healthcare prices.
This webinar outlines how the physician services of LifePoint Hospitals launched a successful consumer friendly billing program that transformed the scalability of its collections, while achieving over 80 percent patient satisfaction.
Insurers, state governments, and vendors are introducing online tools and other services that allow patients to easily compare costs of hospitals and physicians.
"Guess what. I just told the Omaha World Herald that in a year, we'll have the coolest web tool for price transparency."
By implementing a targeted and measurable employer wellness strategy, St. Luke's Hospital has improved its reputation as a hospital of choice for employers and employees in the greater St. Louis area.
The Bellevue Hospital launched an initiative to improve days in accounts receivable, reduce denials, and improve charge capture—and enhanced revenue by more than $1 million.
There are several key considerations for choosing point-of-service collections technology.
Henry County Health Center may be small at 25 beds, but an expanded website is extending its reach, recruiting patients from 233 cities.
INTEGRIS Health has implemented a number of patient centered revenue cycle approaches.
Everyone who works in a healthcare system knows how complicated it is. But Cleveland Clinic believes that patients do not need to be hassled by that fact. So says Lyman Sornberger, executive director of revenue cycle
Both Alegent Health and Spectrum Health began posting pricing and cost information five years ago.
Healthcare consumers have embraced electronic methods of payment.
As patients assume more responsibility for their healthcare costs, hospitals should make the payment process easy to navigate.
Common terms used in the payment industry that revenue cycle leaders may encounter while calculating their organization's effective rate.
Healthcare organizations can follow a few steps to calculate—and reduce—the total cost of processing credit and debit card payments.
Advice for revenue cycle leaders on approaches for estimating patient responsibility.
The SCORE acronym can help hospital business office staff successfully navigate conversations, improve customer service, and resolve patients' issues on the first call.
Two customer service interventions for the hospital business office or patient financial services office.
Providers might see more insured patients on the horizon, but these patients will not have disposable income to make up the out-of-pocket difference in a stagnant economy.
There’s a marketing advantage to providing tools that make it easier for patients to schedule appointments, find out test results, and pay for their care. So why aren’t more hospitals and health systems using these tools?
Providers can expect the proportion of their accounts receivable from patients to rise as the payment rate from payers shrinks.
Practical tactics for encouraging more patients to pay their hospital bills online.
Designing easy-to-understand billing statements is a start. But Aetna believes an organizationwide culture committed to patient-friendly communications is needed.
Hospital billing departments can turn to businesses in other industries for successful approaches to customer service.
Do you know how to find the "best ear nose throat surgeon in the world"? Or maybe you wish to know where "appointment over scheduling" kept a sick, elderly man in the waiting room too long. Look no further thanThe
by Lola Butcher Patients like the convenience of having stand alone emergency or urgent care centers in their neighborhoods, say providers that have opened these centers. Urgent care centers offer a second patient friendly plus Patients like the fees these
Amy Amick, president, revenue cycle management, and William Davis, vice president, revenue cycle advisory solutions, both with MedAssets, share insights on the industry and techniques to drive sustainable performance improvement.
Eric Ward, president and CEO, Parallon Revenue Cycle Services, discusses key trends in revenue cycle management and factors providers should consider when partnering to advance their revenue cycle performance.
Doug Festermaker, managing partner and executive vice president of health care, Warbird Consulting Partners, shares strategies to leverage outsourced CFO expertise to lead special projects or fill interim roles while recruiting is underway.
Lisa Schneider, CFA, managing director, non-profits & healthcare systems at Russell Investments, offers insights on today’s asset management environment and what to look for when working with a solutions provider to optimize a healthcare organization’s portfolio strategy and manage risk.
Todd W. Lillibridge, president and CEO of Lillibridge Healthcare Services Inc., and executive vice president of medical property operations at Ventas, discusses trends in healthcare real estate strategy and key considerations when choosing a partner for managing a healthcare organization's service and capital needs.
Paul Weygandt, MD, JD, vice president of physician services, talks about the importance of integrating clinical documentation improvement with patient care in real time, and how Nuance is turning the EHR into a tool valued by physicians.
Robert Reid, CEO, of Intacct discusses healthcare providers' urgent need to manage growth, and how the right cloud financial management application can make all the difference for their financial leaders.
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