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Accelerate your own or your team's revenue cycle expertise with our Certified Revenue Cycle Representative program.
This Jan. 21 webinar shares practical advice on how to improve revenue through an end-to-end clinical documentation chain.
Focus, strengthen, and master the skills critical for individual and organizational success. Available in multiple locations.
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MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
Financial, clinical, and administrative leaders identify key strategies to drive healthcare value.
Help patients understand the cost of services they receive, their insurance coverage, and
their individual responsibility.
Tips for customizing and personalizing hospital patient bills and billing statements.
Revenue cycle staff need to understand how to work effectively with medical bill advocates who represent patients and help them negotiate lower hospital bills, obtain insurance coverage, and reduce charges.
Patients are eager to communicate with physicians and other providers by e-mail, and physicians are warming to the idea. But payment issues are bottlenecking efforts to adopt this patient-friendly billing practice.
Tips for getting reimbursed for telephone visits between patients and physicians, including CPT codes to use for telephone visits.
Hospitals should extend the concepts of patient care into their revenue cycles to keep a check on potential bad debt.
Fifth Third Bank's Stuart Hanson weighs in on the growth of consumer direct health plans (CDHPs) and how hospitals can prepare for corresponding increases in patient out of pocket payments. CDHP Numbers Continue to Rise Two Primary Challenges of CDHPs
by Lola Butcher Patients like the convenience of having stand alone emergency or urgent care centers in their neighborhoods, say providers that have opened these centers. Urgent care centers offer a second patient friendly plus Patients like the fees these
The full force of the consumer directed health movement has not yet hit Duke University Health System, a three hospital system in North Carolina. But Scott Hawig, divisional CFO of Duke's Patient Revenue Management Organization, sees the first waves of
Simplified Solutions from Emdeon The era of consumer driven healthcare is in forward motion. Today, patients may be as inclined to ask their physicians, "What's this going to cost me?" as they are, "What's my prognosis?" No question about it,
Transform your statements into patient-friendly communications by following these tips from graphic designers.
The following basic patient friendly writing principles are emphasized to employees who participate in Aetna's writer's training course.
This sample question is from Aetna's online employee quiz on health literacy.
Hospital billing departments can turn to businesses in other industries for successful approaches to customer service.
The following four "jargon alerts" advise Aetna staff to use a different term or phrase in written and oral communications that is easier for the consumer to understand.
Tips for fostering the transition to paperless billing.
For a "good" revenue cycle leader to be considered "great," he or she must possess five traits to improve and sustain financial and patient satisfaction results.
Take the following steps to ensure your merchant processor is Payment Card Industry compliant.
Hillcrest Medical Center provides some perspective on what works—and does not work—in communicating bundled payment details to patients.
Five tips on how providers can strategically use different colors on their statements to highlight billing information and services.
Do you know how to find the "best ear nose throat surgeon in the world"? Or maybe you wish to know where "appointment over scheduling" kept a sick, elderly man in the waiting room too long. Look no further thanThe
Revenue cycle processes must be efficiently managed to ensure that a hospital receives the payment it is due certainly no easy task, given the rapid pace of changes to legislation, payer rules, and technology.
Three provider cases illustrate the importance of communicating patient financial responsibility during the point of service collection process.
The shift to severity-based diagnosis-related groups and the demand for quality reporting information are creating need for hospitals to develop effective strategies for documentation improvement.
This roundtable discussion explores use of process change and technology to improve transcription and clinical documentation activities, particularly in relation to MS-DRGs.
Financial executives share their thoughts on key strategies for optimizing patient access and registration activities at their organizations, with particular attention to such functions as capturing accurate patient information, effectively using technology, and optimizing staffing resources.
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