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Big themes, big networking opportunities, big focus on careers, big payoff in educational content: ANI 2014. Register now.
This April 30 webinar covers several aspects of the Telephone Consumer Protection Act: auto-dialers, prior express consent, third-party debt collectors, and more.
Advance your own or your organization's revenue cycle knowledge base with our online CRCR course and exam.
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MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
Guidelines on how to make it easier for consumers to get information about healthcare prices.
Help patients understand the cost of services they receive, their insurance coverage, and
their individual responsibility.
Andrew Cohen and Jason O’Riordan examine the impact of increased adoption of “transparency tools” offered by companies that serve employers and their employees, with the goal of helping them control healthcare costs.
Practical tactics for encouraging more patients to pay their hospital bills online.
Both Alegent Health and Spectrum Health began posting pricing and cost information five years ago.
Insurers, state governments, and vendors are introducing online tools and other services that allow patients to easily compare costs of hospitals and physicians.
"Guess what. I just told the Omaha World Herald that in a year, we'll have the coolest web tool for price transparency."
By implementing a targeted and measurable employer wellness strategy, St. Luke's Hospital has improved its reputation as a hospital of choice for employers and employees in the greater St. Louis area.
The Bellevue Hospital launched an initiative to improve days in accounts receivable, reduce denials, and improve charge capture—and enhanced revenue by more than $1 million.
There are several key considerations for choosing point-of-service collections technology.
Henry County Health Center may be small at 25 beds, but an expanded website is extending its reach, recruiting patients from 233 cities.
INTEGRIS Health has implemented a number of patient centered revenue cycle approaches.
Everyone who works in a healthcare system knows how complicated it is. But Cleveland Clinic believes that patients do not need to be hassled by that fact. So says Lyman Sornberger, executive director of revenue cycle
Healthcare consumers have embraced electronic methods of payment.
Providers can expect the proportion of their accounts receivable from patients to rise as the payment rate from payers shrinks.
As patients assume more responsibility for their healthcare costs, hospitals should make the payment process easy to navigate.
Common terms used in the payment industry that revenue cycle leaders may encounter while calculating their organization's effective rate.
Healthcare organizations can follow a few steps to calculate—and reduce—the total cost of processing credit and debit card payments.
Advice for revenue cycle leaders on approaches for estimating patient responsibility.
The SCORE acronym can help hospital business office staff successfully navigate conversations, improve customer service, and resolve patients' issues on the first call.
Designing easy-to-understand billing statements is a start. But Aetna believes an organizationwide culture committed to patient-friendly communications is needed.
Two customer service interventions for the hospital business office or patient financial services office.
Hospital billing departments can turn to businesses in other industries for successful approaches to customer service.
The following basic patient friendly writing principles are emphasized to employees who participate in Aetna's writer's training course.
Do you know how to find the "best ear nose throat surgeon in the world"? Or maybe you wish to know where "appointment over scheduling" kept a sick, elderly man in the waiting room too long. Look no further thanThe
by Lola Butcher Patients like the convenience of having stand alone emergency or urgent care centers in their neighborhoods, say providers that have opened these centers. Urgent care centers offer a second patient friendly plus Patients like the fees these
Fifth Third Bank's Stuart Hanson weighs in on the growth of consumer direct health plans (CDHPs) and how hospitals can prepare for corresponding increases in patient out of pocket payments. CDHP Numbers Continue to Rise Two Primary Challenges of CDHPs
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