Consumer-Directed Health Care

Patient Responsibility Estimation Takes the Gasp out of Pricing

Simplified Solutions from Emdeon The era of consumer driven healthcare is in forward motion. Today, patients may be as inclined to ask their physicians, "What's this going to cost me?" as they are, "What's my prognosis?" No question about it,
Bracing for Growth in Consumer-Directed Health Care

Fifth Third Bank's Stuart Hanson weighs in on the growth of consumer direct health plans (CDHPs) and how hospitals can prepare for corresponding increases in patient out of pocket payments. CDHP Numbers Continue to Rise Two Primary Challenges of CDHPs
Good Ideas for Avoiding Bad Debt Using Patient-Friendly Initiatives

Hospitals should extend the concepts of patient care into their revenue cycles to keep a check on potential bad debt.
Duke Puts Tools in Place to Facilitate Patient Payment

The full force of the consumer directed health movement has not yet hit Duke University Health System, a three hospital system in North Carolina. But Scott Hawig, divisional CFO of Duke's Patient Revenue Management Organization, sees the first waves of
A Reform-Era Revenue Cycle

Revenue cycle leaders discuss strategies for improving charge capture, pricing competencies, and patient access to meet patient needs in an era of reform.
Improving Cash Flow

This report is based on a roundtable discussion with senior healthcare finance executives on ways to improve cash flow based on enhancements in the billing and revenue cycle process.
Finding the Business Rationale for Stand-Alone Emergency and Urgent Care Centers

by Lola Butcher Patients like the convenience of having stand alone emergency or urgent care centers in their neighborhoods, say providers that have opened these centers. Urgent care centers offer a second patient friendly plus Patients like the fees these
Social Media Sites: Spying on What Patients Think

Do you know how to find the "best ear nose throat surgeon in the world"? Or maybe you wish to know where "appointment over scheduling" kept a sick, elderly man in the waiting room too long. Look no further thanThe
Are Your Patients Protected from Credit Card Fraud?

Take the following steps to ensure your merchant processor is Payment Card Industry compliant.
Better Statements by Design

Transform your statements into patient-friendly communications by following these tips from graphic designers.
Use Color to Maximize the Effectiveness of Your Statements

Five tips on how providers can strategically use different colors on their statements to highlight billing information and services.
From Good to Great: High-Performing Revenue Cycle Leaders Keep Patients in Mind

For a "good" revenue cycle leader to be considered "great," he or she must possess five traits to improve and sustain financial and patient satisfaction results.
From Documentation to Conversation

Tips for customizing and personalizing hospital patient bills and billing statements.
Patient-Friendly Lessons from Medical Bill Advocates

Revenue cycle staff need to understand how to work effectively with medical bill advocates who represent patients and help them negotiate lower hospital bills, obtain insurance coverage, and reduce charges.
Payment Challenges Around Electronic Visits

Patients are eager to communicate with physicians and other providers by e-mail, and physicians are warming to the idea. But payment issues are bottlenecking efforts to adopt this patient-friendly billing practice.
Sidebar: Coding for Telephone Visits

Tips for getting reimbursed for telephone visits between patients and physicians, including CPT codes to use for telephone visits.
Optimizing Patient Access

In this report, real-life providers share their strategies for optimizing technology, organizational structures, and staff training and development to improve data capture and create efficiencies while scheduling and registering patients.
Calculating and Communicating Patient Financial Responsibility

Three provider cases illustrate the importance of communicating patient financial responsibility during the point of service collection process.
Your Strategies for Improving Patient Registration Processes

Financial executives share their thoughts on key strategies for optimizing patient access and registration activities at their organizations, with particular attention to such functions as capturing accurate patient information, effectively using technology, and optimizing staffing resources.
Strategies and Tools for Improving Transcription and Documentation

This roundtable discussion explores use of process change and technology to improve transcription and clinical documentation activities, particularly in relation to MS-DRGs.
Today's Top Revenue Cycle Trends

Revenue cycle processes must be efficiently managed to ensure that a hospital receives the payment it is due certainly no easy task, given the rapid pace of changes to legislation, payer rules, and technology.
Consumerism in Health Care: Achieve a Consumer-Oriented Revenue Cycle

A PATIENT FRIENDLY BILLING® Project Report Price transparency, agreement on payment expectations between payer and provider, simplified charges, and easy patient access are the objectives necessary to achieving consumerism in healthcare. Practical strategies are provided to achieve these results. View the
Now More Than Ever, Collections Must Be Patient-Friendly

Two finance leaders share their hospitals’ approaches to selling bad-debt accounts―and ensuring patient-friendly collections.
Point of Service (POS) Calculator

This new interactive tool can calculate collection amounts due from patients at the point of service.
Strategies for Effective Self-Pay Management

An HFMA Educational Report This report explores hospital self pay management processes and electronic payment capabilities, featuring highlights from an HFMA survey and series of focus groups sponsored by Visa.

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Consumer-Directed Health Care

Patient Responsibility Estimation Takes the Gasp out of Pricing

Bracing for Growth in Consumer-Directed Health Care

Good Ideas for Avoiding Bad Debt Using Patient-Friendly Initiatives

Duke Puts Tools in Place to Facilitate Patient Payment

A Reform-Era Revenue Cycle

Improving Cash Flow

Finding the Business Rationale for Stand-Alone Emergency and Urgent Care Centers

Social Media Sites: Spying on What Patients Think

Are Your Patients Protected from Credit Card Fraud?

Better Statements by Design

Use Color to Maximize the Effectiveness of Your Statements

From Good to Great: High-Performing Revenue Cycle Leaders Keep Patients in Mind

From Documentation to Conversation

Patient-Friendly Lessons from Medical Bill Advocates

Payment Challenges Around Electronic Visits

Sidebar: Coding for Telephone Visits

Optimizing Patient Access

Calculating and Communicating Patient Financial Responsibility

Your Strategies for Improving Patient Registration Processes

Strategies and Tools for Improving Transcription and Documentation

Today's Top Revenue Cycle Trends

Consumerism in Health Care: Achieve a Consumer-Oriented Revenue Cycle

Now More Than Ever, Collections Must Be Patient-Friendly

Point of Service (POS) Calculator

Strategies for Effective Self-Pay Management

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