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Members Speak 

The HFMA Revenue Cycle Forum asked your peers about revenue cycle trends, innovations in recovering bad debt, HIPAA conversion and ICD-10 implementation. Find out what they're doing in their hospitals.

Improving Patient Flow  

Riverside Health System—a 3-hospital system located in southeastern Virginia—recently redesigned its registration area to improve patient flow and streamline the registration process. See the before and after schematics as well as screen shots of the software it uses to manage patient wait times.

Cost-to-Collect Worksheet 

This Cost-to-Collect worksheet tracks all of the processes and staff associated with recovering the appropriate payment from patients and payers. This calcualtion will reveal exactly how much it costs to collect your accounts and show your cost efficiency.

ICD-10 Conversion Tools 

These tools culled from the Web will assist you in getting critical ICD-10 conversion information.

Two Examples of Overpayment as Identified by RAC Auditors 

See two examples of common overpayments identified by the Recovery Audit Contractors during their three-year demonstration program along with information on how to avoid mistakes leading to the errors.

“Wicked” Barriers to a Positive Patient Experience 

At our annual Revenue Cycle Conference, more than 300 revenue cycle leaders identified the top barriers to a positive patient experience

Self-Pay Patient Collections 

From financing arrangements to selling delinquent accounts, hospitals have more options than ever for improving cash flow on patient balances.

Self-Pay Risk Segmentation: Your Tactics Affect Your Ability to Collect 

Many hospital systems are too quick to write off self-pay patients as bad debt or charity care.  With segmentation, hospital systems can begin to realize more capital from self-pay patients.

Taming Bad Debt 

What’s behind rising levels of uncompensated care, and what hospitals can do about it.

Ask the Experts

Feel free to ask a question of our resident Revenue Cycle experts.  This new feature to the forums will display all asked and answered questions.

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