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Four Ways Automation Can Help Your Organization Reduce Bad Debt
- Demographic information. Up-to-date patient contact data leveraged from a variety of sources, including the U.S. postal service address database, reduces returned mail. “It also enhances our ability to contact our patients after discharge,” says Patrick McDermott, senior vice president of revenue services for Resurrection Healthcare.
- Patient credit scoring and history. With financial information at their fingertips, on-site financial counselors have a greater ability to accurately determine how much assistance patients require. “With this technology, we can be much more accurate in appropriating charitable funds,” McDermott explains.
- Workflow tools. Resurrection Healthcare invested in technology that draws information from the patient record to pre-populate the financial assistance application, making the process easier for patients and more efficient for patient access staff.
- Security. Technology also helps to discourage the occasional patient ID theft, which is becoming more common in healthcare. “It ensures that patient is in fact who they say they are,” McDermott says.
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