CMS has begun distributing its annual Medicare contractor provider satisfaction survey (MCPSS) to a new sample of Medicare providers. The survey is designed to garner quantifiable data on provider satisfaction levels with key services performed by the Medicare fee-for-service contractors who process and pay more than $280 billion in Medicare claims each year. The survey will be used by CMS as an additional measure to evaluate performance of Medicare administrative contractors and support process improvement efforts.
CMS will contact approximately 35,000 randomly selected providers, including physicians and other healthcare practitioners, suppliers, and institutional facilities. Providers selected to participate in the survey will be notified by the end of this month. CMS plans to make the survey results available in July 2008. Learn more.
