American consumers want more from their healthcare system than they’re currently getting--greater online connection to healthcare providers and medical records, customized insurance coverage, and wider access to emerging innovations such as retail clinics, according to a new survey released Feb. 20. At the same time, they express anxiety about future healthcare costs--only 7 percent say they’re adequately prepared financially--and increasingly search for alternative medicines and services that can save them money and offer convenience.
The 2008 Survey of Health Care Consumers, a representative poll of more than 3,000 Americans between age 18 and 75, was conducted by the Deloitte Center for Health Solutions.
Among the survey’s key findings: 60 percent want physicians to provide online access to medical records and test results, and online appointment scheduling; one in four say they would pay more for the service. Also, 29 percent support a tax increase to help cover the uninsured; another 34 percent say they would consider a tax hike. Respondents said they wanted health plans to provide help with clinical decisions, not simply administrative services, and many want to customize their insurance with unique coverage and pricing features. Access the report.
