The Centers for Medicare & Medicaid Services (CMS) has launched its fourth annual health care provider satisfaction survey of Medicare fee-for-service contractors who process and pay more than $280 billion in Medicare claims each year. The Medicare Contractor Provider Satisfaction Survey (MCPSS) offers health care providers the opportunity to contribute directly to CMS' understanding of contractor performance, as well as aid future process improvement efforts at the contractor level.
CMS is sending the 2009 survey, designed to be completed in about 20 minutes, to approximately 30,000 randomly selected providers, including physicians and other healthcare practitioners, suppliers, and institutional facilities that serve Medicare beneficiaries across the country. Those healthcare providers selected to participate in the survey will be notified this month. Providers can submit their responses via a secure website, mail, fax or over the telephone.
All Medicare Administrative Contractors (MACs) will be measured against performance targets on the 2009 MCPSS as part of their contract requirements. MACs are Medicare contractors that provide a number of services, including processing Medicare fee-for-service claims and fielding healthcare provider questions.
Read the CMS fact sheet.
