Responding to what it says is member demand for a trusted outlet to share experiences about the healthcare industry, Angie’s List, an Indianapolis-based service rating company, has expanded its ratings coverage area to include physicians, dentists, facilities, pharmacies, and health insurance providers.
“Consumers want and deserve to have a trustworthy source to find the healthcare service providers that best fit their specific priorities. Seventy-six percent of our members say they want this added service,” said Angie Hicks, founder of Angie’s List. “We already offer … ratings for 280 categories of local services; bringing in healthcare providers is a natural step.”
With the other categories rated in the subscriber-only service, such as contractors, plumbers, and electricians, list members report on how well service companies they hired perform regarding price, quality, responsiveness, punctuality, and professionalism, assigning an A-F grade to each component. As of March 24, members can share their real-life experiences with local physicians, detailing their bedside manner and the level of customer care they provide, among other factors.
“Service companies across the country use Angie’s List to gauge customer satisfaction and to adjust their practices, if necessary,” said Hicks. “It’s time the healthcare industry had a similar tool.” Read the press release.
