The majority of Medicare healthcare providers are satisfied with the customer service, claims processing, and educational activities provided by the Medicare fee-for-service contractors, according to a new survey conducted by the Centers for Medicare and Medicaid Services. The first Medicare Contractor Provider Satisfaction Survey found that 85% of respondents rated their contractors between 4 and 6 on a 6-point scale. MCPSS will be administered on an annual basis to measure satisfaction with key services performed by the 42 FFS contractors that process and pay more than $280 billion in Medicare claims each year.
Among those who interact with fiscal intermediary contractors, the most satisfied providers are rural health centers and skilled nursing facilities, both with scores of 4.73, followed by end-stage renal disease treatment facilities with 4.59, and hospitals with 4.57. For those interacting with carrier contractors, the most satisfied providers are ambulance (4.66) and physicians (4.61), followed by labs (4.50) and licensed practitioners (4.40). For all contractor types, key predictors for satisfaction were the handling of provider questions and claims processing. Read the news release.
