The Patient Friendly Billing Project

About the Project

The PATIENT FRIENDLY BILLING ® project is a collaborative endeavor spearheaded by HFMA to promote clear, concise, and correct patient-friendly financial communications. 

• Purpose and Philosophy
• Sponsors and Supporting Organizations
• How You Can Help

What's New?

• Strategies for a High-Performance Revenue Cycle: Executive Summary. This latest report from the Patient Friendly Billing project describes how high-performing hospitals successfully implement revenue cycle strategies by developing competencies in the key areas of people, processes, technology, metrics, communication, and culture. 
• Where did the INTEGRIS dollar go in 2008? This Excel spreadsheet was posted on the Integris Health web site to inform its patients of how each dollar of billed charges is spent. The data in the spreadsheet can be modified to reflect your facility’s information and posted to your web site in order to help your patients make informed healthcare decisions.
• Patient Friendly Billing Recommended Practice: Early, Transparent Financial Communications. Addresses patients’ rights to understand and prepare for their financial obligation at the earliest point possible in the care experience.

Patient Friendly Billing Newsletter

HFMA's Patient Friendly Billing newsletter provides practical how-to strategies and information for improving patient financial communications, achieving transparent pricing, and creating a more patient friendly revenue cycle. View the current issue.

The Patient Friendly Billing newsletter is sponsored by:

Project Reports

• Reconstructing Hospital Pricing Systems  (Summer 2007) 
• Consumerism in Health Care -- Achieve a Consumer-Oriented Revenue Cycle (Summer 2006)
• Hospitals Share Insights to Improve Financial Policies for Uninsured and Underinsured Patients (Feb. 2005)

Additional Project Resources

• Ready-to-Use Presentations--based on Patient Friendly Billing project reports
• Breaking the "Wicked" Healthcare Barriers--proceedings from a 2008 HFMA Revenue Cycle Conference keynote session on building a positive patient experience through effective strategies and communications
• Timeless Resources for Improving Your Revenue Cycle
• Case Studies--learn how hospitals and health systems are achieving meaningful price transparency and working with patients on setting payment expectations and terms 
• Pricing Tools

PATIENT FRIENDLY BILLING® is a proprietary trademark of Healthcare Financial Management Association, Copyright© 2005-2009, Healthcare Financial Management Association, All Rights Reserved.