Pricing Transparency Project: Summary Recommendations from HFMA's National Advisory Council's
This white paper, developed by HFMA's National Advisory Councils, builds upon The PATIENT FRIENDLY BILLING ® Project report titled, Consumerism in Healthcare. It provides insight and recommendations on how healthcare financial leaders can promote pricing transparency in their organizations.
Price Quote Checklist and Development Guidelines
Organizations can use this checklist to develop patient price quotes. It will help provide patients with clear, concise, and consistent communication regarding the cost of the services provided. This checklist and policy of requirements, developed by HFMA’s Professional NAC, cover suggestions on what key information to include in the price quote, effective price quote delivery, and other aspects of the provider’s responsibility to prepare the patient financially for their services.
Decision Tree for Delivering Price Quote
This diagram, developed by HFMA’s Professional NAC, illustrates the information required and decisions that must be made from the point a patient is aware services are required, to the delivery of the price quote.
Moderator's Guide For Focus Groups
This is a guide that can be used to obtain structured feedback from consumers about how to improve the revenue cycle from the patient's perspective. [PDF - Requires [Acrobat.]
February 2005: Hospitals Share Insights to Improve Financial Policies for Uninsured and Underinsured Patients -- provides insights from hospitals that have studied and revised discounting and collections policies and practices for uninsured and underinsured patients [PDF - Requires [Acrobat.]
These references and tools support the February 2005 Report: Hospitals Share Insights to Improve Financial Policies for Uninsured and Underinsured Patients
Charge Description Master Recommendations – using the CDM to improve billing accuracy and understandability