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Patient Friendly Billing: Key Tools
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Tools Desired by Hospital Employees
This report discusses a list of tool requirements developed by participants of a Patient Friendly Billing workshop, including areas in technology, customer service, leadership, organizational support and brochure needs.
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Outline of Patient Financial Reponsibilities
This outline covers suggestions to patients about what to bring to a medical visit, questions to ask, and other aspects of the patient's responsibilities. [PDF, Requires Acrobat]
Patient Education Brochures:
Use this guide to develop patient education brochures. It will help you determine the types of information to include, key messages, and how to distribute your brochures. Four hospital systems provide brochure samples to improve financial communications with patients.
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Communications Flow Statement
This diagram illustrates desirable financial communications from the patient's perspective [PDF - Requires Acrobat.]
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Checklist
Organizations can use this checklist for planning, organizing, implementing and monitoring steps to achieve the benefits of Patient Friendly Billing (rich text format)
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Patient Glossary of Billing Terms
These medical terms were defined using language that most patients will understand [PDF - Requires Acrobat.]
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Patient Communication Examples
These are examples of a hospital letter, hospital bill, and a medical group practice bill [PDF - Requires Acrobat.]
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Moderator's Guide For Focus Groups
This is a guide that can be used to obtain structured feedback from consumers about how to improve the revenue cycle from the patient's perspective. [PDF - Requires Acrobat.]
Examples of Consolidated Bills
[PDF - Requires Acrobat.] |
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