Key Tools: Use these tools, examples, and checklist to improve your communications with patients.
Summary Reports: Patient Friendly Billing has issued 6 primary reports. These reports contain findings from research and task forces of industry leaders. The reports address topics such as core principles of clear, concise,and correct patient financial communications, considerations for medical group practices, use of technology to improve communications, discount and collection policies for uninsured and underinsured patients, and preparing for consumerism through improvements to the revenue cycle.
Research Reports: Learn what consumers have to say about hospital and physician billing, as well as attitudes and findings from healthcare staff focus groups and intereviews.
Supplemental Reports: Use these white papers and reports from Patient Friendly Billing task forces for specific topics, such as (1) measures of success, (2) responsibilities of the patient, (3) improving data accessibility, (4) improving data coordination, and (4) improving the charge description master from the patient's perspective.
Presentations: These presentations are "Ready-to-Use" or modify them to tell others in your organization or community about your commitment to make financial communications with patients clear, concise, correct and patient-centric.