An HFMA Roundtable
Emerging coverage models and enhanced information sources are giving individuals greater financial control over their health care while providing them with the opportunity to make more informed choices. All too often for hospitals, however, this trend is resulting in a pressing challenge: the need to develop proactive processes for understanding a patient’s out-of-pocket responsibility and collecting it before it becomes a bad-debt headache. This roundtable describes how some healthcare financial executives are responding to high-deductible plans and developing new payment estimation and collection protocols.
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