• September 25-27
    Phoenix, AZ
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  • Opening General Session

    Susan FramptonSusan Frampton, PhD, one of the leading voices in the patient-centered care movement, will impart five simple, but profoundly important, lessons that any organization endeavoring to deliver patient–centered care can use to accelerate efforts and improve outcomes. 

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  • Session Spotlights

    Metrics and Dashboards: Lowering Debt While Remaining Patient-Centered

    Hear how Trinity Mother Frances Hospitals and Clinics met their debt reduction goal and implemented a robust POS collection program.

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    Session Spotlights

    Using Rapid Improvement Events to Improve Revenue Cycle Performance

    Learn how an integrated health system overcame numerous obstacles and was able to streamline workflows and improve performance—and how your organization can do the same.

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    Session Spotlights

    Changing the Way Care Is Delivered: The ROI of Telemedicine

    Hear how Spectrum Health and Priority Health MedNow brought together numerous departments to create a centralized and standardized telehealth effort that provides fast, convenient, and affordable care delivery—virtually.

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    Session Spotlights

    Pricing Transparency and Proven Experience

    Hear about the innovative pricing transparency initiative effort that has been implemented by INTEGRIS Health, including a Consumer Priceline and a special "price package" of the most common tests and procedures.

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