Table of Contents
A Successful CNO-CFO Partnership
How Are Hospitals Becoming Patient-Centered—Without Breaking the Bank?
- Case Study 1: Talk to Your Customers: Miami Children’s Hospital
- Case Study 2: Make It Meaningful for Staff: MCG Health System
- Case Study 3: Find Practical Ways to Partner: Dana-Farber
Teaching Business Skills to Nurse Managers
Conflict Resolution Strategies: Scripts for Handling Uncomfortable Scenes
Making Sense of Hospital Prices
Finance-to-Nurse Interpreter
- Chargemaster
- Hospital charge
- Hospital prices
- Hospital costs
- Cost sharing
Pricing Transparency
Career Opportunities
