Table of Contents
Budget Request: Invest in Conversation Skills
Business Writing Tips
Making a Business Case for Green Construction
Case Studies: Improving Patient Satisfaction with Nursing Care
- Case Study 1: Online System Makes Survey Data Available to More Tenet Employees
- Case Study 2: Scripting Improves Satisfaction Scores at Capital Health
- Case Study 3: Elliot Hospital Borrows Ideas from the Outpatient Side
Balancing Ethics and Business in Health Care
Finance-to-Nurse Interpreter
- Fraud and abuse
- Whistleblower protection
- Anti-kickback law
- Stark Law
A Proactive Approach to Staffing and Capacity Planning
September 2008 Web Exclusives