Improving the patient financial experience
Patient Friendly Billing provides practical how-to strategies for improving patient financial communications and creating a more patient-friendly revenue cycle. Plus, the newsletter helps identify business opportunities in the consumerism movement.
The electronic (html) Patient Friendly Billing newsletter is an HFMA member benefit publication. HFMA members must login to view articles. Are you not yet a HFMA member? Join HFMA now to view this newsletter.
Strategies for a High-Performance Revenue Cycle
This latest report from the PATIENT FRIENDLY BILLING® project describes how high-performing hospitals successfully implement revenue cycle strategies by developing competencies in the key areas of people, processes, technology, metrics, communication, and culture. Access the report.
Inside the Current Issue
Patient Friendly Solutions
Adopting ‘Plain Language’ Helps Simplify Patient Communications
A basic tenet of the PATIENT FRIENDLY BILLING® project is that “all financial communications should be easy to understand and written in clear language.” You can learn a lot about clarity in communications from proponents of plain language. “The definition of plain language is that something can be understood the first time it is read,” says Joanne Locke, a member of the executive board for the Center for Plain Language.
Learn more about plain language:
Simplified Solutions from Emdeon
Innovative Lockbox Technology Helps Providers Manage Shift in Revenue Stream
With the arrival of healthcare-specific lockbox technology, providers can reduce costs and eliminate unnecessary administrative work. Learn how healthcare-specific lockboxes work.
Toolbox
Developing Patient-Centric Revenue Cycle Initiatives in the Midst of Economic Uncertainty
A Powerpoint presentation from Lyman Sornberger, executive director, patient financial services, Cleveland Clinic
The Cleveland Clinic is taking several steps to help patients understand and meet their financial obligations during unstable financial times—while also protecting the health system's financial health. Cleveland Clinic's strategies include prompt pay incentives, patient loan programs, and patient advisory sessions. View the presentation.
See also a case study Lyman Sornberger wrote for HFMA’s Revenue Cycle Strategist newsletter about Cleveland Clinic's patient education initiative that is helping patients understand their benefits and billing statements. (Subscription required.)