Inside September 2009
Patient Friendly Strategies
Duke Puts Tools and Processes in Place to Facilitate Patient Payment
Duke University Health System is improving cash flow and collection practices in a number of ways: estimation tools for determining patient financial responsibilities, a web portal, and improved scripting for front-end staff. Plus, Duke conducted a detailed labor study that allows financial managers to better project how to staff registration areas and allocate capital investments. Read the article.
Simplified Solutions from Emdeon
Patient Responsibility Estimation Takes the “Gasp” out of Healthcare Pricing
Innovative tools and communication methods are equipping providers to be able to inform patients of anticipated out-of-pocket costs. Read the article.
High-Performing Revenue Cycle Award Winner
CHRISTUS St. John Turns Around a Broken Revenue Cycle—and Improves Patient Satisfaction
Ten years ago, CHRISTUS St. John Hospital was hemorrhaging millions of dollars due to denials, timely filing issues, and other revenue cycle problems. Today, the hospital's days in A/R are the lowest they've ever been, denials have been significantly reduced, and patient satisfaction results have improved. Read the article.
Trend Watch
Bracing for Growth in Consumer-Directed Health Plans
Are you prepared for a projected 6 percent rise in patient out-of-pocket payments over the next few years? Find out 13 specific strategies you should take to prepare.