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Patient Strategies
Reducing Appointment No-Shows Increases Hospital Revenues
Johns Hopkins Medicine outsourced the process for reminding patients about appointments. The result: More than $500,000 in increased annual revenue in just two clinics.
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Simplified Solutions from Emdeon
Improve Patient Satisfaction and Collections with Efficient Payment Processes
by Clark Conley
Improving communication to patients isn’t only about providing clear, concise financial statements. It’s also about facilitating easy payment options, reducing the need for phone calls, and providing a simplified, efficient experience.
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Q&A
Employers Push Employee Cost Sharing to New Levels
Mercer’s Jerry Nebbia provides survey data on employee cost sharing and employer adoption of CDHPs. Plus, he shares his thoughts on wellness programs and other cost-saving strategies by employers.
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Trends in Consumerism
Social Media Sites: Learning What Patients Think
Hospital leaders can ignore the cacophony or learn to use social media sites as tools for improving their patients’ experiences.
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Tools of the Trade
Johns Hopkins Medicine Develops Brochure to Help Patients
from the PATIENT FRIENDLY BILLING PROJECT®
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The Patient’s Perspective
To Pay or Delay Payment: The Patient Conundrum
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Who’s Who in Consumerism
National Coalition on Health Care
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