Inside the July 2009 Issue
Patient-Friendly Strategies
Stand-Alone Emergency and Urgent Care Centers: Finding the Business Rationale for These Patient-Friendly Options
The number of freestanding urgent care and emergency centers is expected to continue to rise. Should your organization consider investing in one of these patient-pleasing enterprises? Two organizations share their business rationales—and results—to help you decide. Read the article.
Worth a 1,000 Words
Statistics on the ED and Urgent Care Market
Simplified Solutions from Emdeon
Complying with the Red Flags Rule Is a Patient-Friendly Strategy
By complying with the federal Red Flag Rule, providers will also be able to assure patients that they are taking extra precautions to prevent identity theft. Read the article.
Tools of the Trade
MSHA Uses Web Portals to Reorient Registration, Payment Processes
After Mountain States Health Alliance refined its customer service approach and launched an online price estimator and preregistration service, the 15-hospital system saw point-of-service cash rise significantly. “We have had a number of months in which we have collected more than $20,000 in preservice, preencounter payments, which I never thought would be possible,” says Lynn L. Musselwhite, FHFMA, assistant vice president for patient financial services. Read the article.