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Approaching ICD-10 Strategically
by Kerry Johnson
If you haven't developed an ICD-10 implementation plan yet, you better start now.

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Web Extra: List of Resources Related to ICD-10

Choosing a Collection Agency
Collection agencies should reflect the values of the hospitals they represent. Hospitals should choose their agencies carefully, making sure they are sensitive to the challenges patients are facing in the current economy.

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Process Change Is a Team Effort
by Jennifer Swindle
Including all affected parties in planning a process change can prevent costly mistakes and improve patient service.

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Figures at a Glance
Hospital Days Cash on Hand Declines
The credit crisis that developed in the summer of 2008 may have had an impact on the liquidity of hospitals.