April 2008 Proctor Update

Thank you for agreeing to serve as a proctor for the CHFP Certification Exam and supporting the HFMA certification program.  We would like to this opportunity to request some information from you and to share some information with you. 

A request … Because the on-line proctor listing pulls information directly from member records, would you please take a few minutes and confirm that your HFMA member record contains accurate contact information.  You can update your record by doing the following:

1. Logging into "My Account"  from the Membership link on the HFMA homepage (You will need your username and password to access.  If you need this, contact the HFMA Member Service Center at (800) 252.4362, and press 2).  This will take you to your "My Account" page. 

2. To view your current contact information on file, click on your name or ID# located under the "Personal Profile" heading in the left-hand navigation.

3. Once at this page, you can edit your information by selecting the "edit" button at the top of the page.  Make changes as needed and then hit the "submit" button.

Some information ... We have updated the Proctor Handbook to further clarify some on the installation procedures and troubleshooting tips.  Click here to access the Handbook.

Please take some time to look through it and refresh yourself on the installation procedures.

Downloading the browser ... Because the proctor is responsible for loading the browser needed for exam administration and ensuring full functionality, we would like to provide a few reminders that may assist you with this process.

•    For installation instructions and checklist of hardware/system requirements, refer to the “Installing Questionmark Secure” in Section 2 of the Proctor Handbook.

•    Load the browser a few days in advance of the scheduled exam to ensure the computer will allow the browser to be fully functional.  We do not recommend using a wireless environment as it is seldom fully reliable.

•     Allow time to work with your IT staff to resolve any potential technical issues related to the testing environment.  While you may not access the exam until the scheduled test date, you can install and test the browser in advance of that date.

•     If you are able to access the sample test and see the first question, the connection has worked.  If you are unable to access the first question on this sample test, installation is NOT successful.  Seek guidance from your network administrator for requisite installation procedures and system requirements unique to your location.

•      Test the browser functionality again on the day of the exams.  Networks often revert to default settings daily.  These defaults may not allow the testing browser to be fully functional and may require assistance from the network administrator to reset them.

•       The browser should be installed only on the computer from which the exam will be administered and the exam proctored by an HFMA National-approved proctor.

•       To make sure you always have the most current version, please reinstall Questionmark Secure each time you will be administering a test. 

If you have any questions or if we can help in any way, please don’t hesitate to contact the certification department at 1-800-252-4362, ask for certification, or certification@hfma.org.