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Module 1: Excellence in Customer Service

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Customer Service Training for Frontline Staff

When your frontline staff provides outstanding customer service, patient safety and satisfaction increase, as well as your bottom line. HFMA’s Revenue Cycle Training Series shows frontline staff how to provide excellence in customer service and ensure patients have a positive healthcare experience.

If you are not remitting a credit card for this product purchase, please call the HFMA Member Service Center at 800/252-4362, extension 2 to place your order.  You may also order this product by printing, completing this order form, and faxing to 708/531-0665. Thank you.

 Sample Video

 

Excerpts from the Facilitator Guide

This Customer Service Training features:

  • Four hours of in-depth training covering customer service best practices
  • A DVD featuring dynamic role playing and patient/staff interactions
  • A facilitator guide with detailed speaker's notes
  • A PowerPoint slide presentation
  • Participant workbooks

Essential Customer Service Training

  1. Four hours of comprehensive training that covers:
    • A detailed look at patients’ interaction with frontline staff
    • How a patients’ experience with the revenue cycle process (i.e., time spent waiting to pay, information errors that occur, etc.) directly impacts their level of satisfaction
    • Critical customer service best practices
  2. A Facilitator Guide that ensures team leaders are consistent and thorough as they conduct staff training sessions
  3. Participant workbooks that reinforce learnings and offer take-aways for staff
  4. DVD with content and role play scenarios to provide real-life examples and illustrate situations

Package price: $1,499

Enhanced Customer Service Training
Includes all of the benefits of the Essential Package AND includes an expert HFMA facilitator coming to your office to personally lead your organization’s training, as well an optional "train the trainer" session.

Package price: $5,000

For More Information
Please call (800) 252-4362, extension 2, or fill out a request form .


We also offer Module 2: Mastering the Revenue Cycle from Key Practices to Clean Claims to Denials Management.

Back to the Training Series homepage.



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HFMA currently has 2 training modules in our Revenue Cycle Series to meet your needs.

Module 1: Excellence in Customer Service

Module 2: Mastering the Revenue Cycle from Key Practices to Clean Claims to Denials Management

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