Strategies for a High-Performance Revenue Cycle

At Oaklawn Hospital, a 94-bed, not-for-profit organization in Marshall, Mich., the IT needs of the revenue cycle are viewed as a true organizational priority.

Oaklawn has created a diagram depicting the hierarchy for provision of IT support that its staff members follow. At the top of the list are the clinical information needs that directly influence patient care-and equal to clinical information needs-are the IT systems of the revenue cycle.

Oaklawn realizes that a "hiccup" in revenue cycle information systems can significantly impact the organization's bottom line and patient satisfaction.

Publication Date: Thursday, November 05, 2009