Patient-Friendly POS Collection Strategies
MultiCare Health System is increasing patient satisfaction by informing patients of their financial responsibilities upfront and offering the right support services before they leave the hospital. Since 2009, the health system's point-of-service (POS) program has resulted in a revenue increase of $1 million per year. Going forward, MultiCare has set the goal of collecting 2 to 3 percent of net revenue at POS while helping patients handle their financial responsibilities as easily as possible. 

Sample POS Collection Scripts
MultiCare Health System's point-of-service (POS) scripts give patient access and registration staff language to use when encouraging patients to pay their bills. These scripts also standardize patient communication across the health system. 

Patient Statements: Time for a Consolidated Effort  

Simplified Solutions from Our Sponsor

Consolidated statements eliminate the confusion that results from patients trying to decipher a stack of bills related to one doctor or hospital visit. With less confusion about billing, providers receive quicker payment with fewer phone calls and questions from patients.

Publication Date: Tuesday, November 27, 2012