Saint Francis Hospital and Medical Center, in Hartford, Conn., maintains physician enthusiasm for the surgical quality initiative with the following actions:

Present certificates that reflect quality efforts. St. Francis provides physicians with a framed certificate they can display in their offices that informs patients of their dedication to quality care at the hospital.

Emphasize camaraderie. Saint Francis identifies physicians who are likely to be leaders in the surgical quality initiative and encourages them to participate in off-site visits where they share healthcare quality ideas with colleagues in other hospitals.

Show humility and actively listen. Develop a rapport with physicians by first listening to their concerns and then show how the surgical quality team initiative can help them overcome certain challenges.

Publication Date: Thursday, January 31, 2013