Gearing Up for Health Insurance Marketplaces

Although hospital leaders have many questions about the impact of healthcare insurance marketplaces (formerly known as exchanges) on their organizations, providers can begin preparing by looking to Massachusetts, a state that has been operating marketplaces since 2007. For example, Boston Medical Center nearly doubled its financial counseling staff from 11 to 21 employees to meet the initial needs of a patient population covered by health insurance for the first time.


The Importance of Return Mail Management

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Providers that collect address information accurately will minimize returned mail and provide a patient friendly billing experience that communicates timely updates on account balances.