Patient Friendly Billing e-Bulletin provides practical strategies for improving patient financial communications and creating a more patient-friendly revenue cycle. This e-bulletin helps identify business opportunities in the consumerism movement.


Featured Article 
Personalizing Statements to Enhance Patient Engagement

UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.

    ToolUPMC Sample Patient Statement

    ToolUPMC Statement Explanation Flyer


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A Closer Look at Effective Early-Out Strategies

Healthcare organizations are catching up with other industries in their approaches to patients as consumers and the customer experience. Emerging alternatives to traditional billing and collections practices can increase timely patient payments while building strong patient relationships.

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