From Good to Great: High-Performing Revenue Cycle Leaders Keep Patients in Mind 

Suzanne Lestina, HFMA's director of revenue cycle MAP, describes five strategies that "great" revenue cycle leaders are taking to increase performance scores  and improve patient satisfaction during these challenging times.

WellStar Health System Brings Self-Pay Collections In-House 

After outsourcing its self-pay collections for years, WellStar Health System has saved more than $1 million annually by handling collection calls internally-and has strengthened the provider/patient relationship. "Our patients' experience with the revenue cycle department is greatly enhanced," says Jeff Korn, executive director of patient financial services.

Are Your Patients Protected from Credit Card Fraud? 

Simplified Solutions from Our Sponsor

Using a merchant processor that is not Payment Card Industry compliant can affect your organization's profitability and put your patients in danger of becoming victims of credit card fraud and identify theft. There are several steps your organization can take to ensure your payment processor is secure.
 

 

Publication Date: Wednesday, November 23, 2011