Browse by Topic
Learn more about the healthcare finance industry's leading professional association. Find out why our members rely on HFMA as their go-to source for insight and information.
Members have many options for helping them advance their careers. Conferences, seminars, eLearning, certification, and more -- our education and events will keep you motivated.
Strategize for success with the nation's top performers at HFMA's Revenue Cycle Conference (MAP Event) from Sept. 25-27 in Phoenix, Arizona. Register now.
Learn about timely healthcare industry topics and earn CPEs with HFMA live and on-demand webinars. View the latest schedule.
Stay up-to-date in a rapidly changing industry in Fort Lauderdale (Nov.16-18) and Chicago (Dec. 12-14). Register early and save.
Our newsletters offer targeted articles with
technical how-to details and thought-provoking insights from healthcare finance
leaders and industry experts.
The Helen Yerger/L. Vann Seawell Best Article
Award recognizes articles for outstanding editorial achievement in hfm
Information about leading vendors helps your buying decisions.
Forum members can network during live webinars or access a library of past webinars on topics such as ICD-10 implementation, CMS audits, bundled payment, charity care, KPIs, and more.
An ever-expanding collection of spreadsheets, policies, job descriptions, checklists, and more that you can adopt and adapt.
Forum members can submit vexing questions to a panel of experts using our Ask the Expert service.
Your source for employment solutions.
Find new employment opportunities or
reach out to qualified candidates.
Distinguish yourself as a leader among your peers and advance your career by earning certification in our healthcare finance programs.
Get an objective third-party evaluation of products and services used in the healthcare finance workplace.
MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Guidance for understanding and communicating about the price of health care.
Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
Simplified Solutions from Our Sponsor
Psychologists have long known that color has the power to impact a viewer in a variety of ways. It can evoke a range of emotions, and more importantly, it can impact how the individual interprets information-even if they aren't aware of it.
Did you know that adding color to your patient statements can do much more than simply improving the appearance of a black and white document? You can strategically use color to improve readability, inject clarity into the statement, and even alleviate predisposed negativity.
Access tool: Sample Patient Statement
Because patients who are confused about their financial responsibilities are less likely to pay on time or in full, hospital billing managers, directors, and even CFOs should take a closer look at their current patient statement design. In an era of doing more with less, improving your existing patient statements can be an effective tool in accelerating your cash flow.
Building on insights into the psychology of color discussed by Pantone, an organization with a reputation for matching and communicating color for the graphic arts community, here are a few color-related tips for providers to consider when designing their patient statements.
Use warm colors to quickly direct the eyes. With all of the detailed information included in the most patient-friendly bill, individuals want to quickly and clearly see how much they owe at a glance. To help patients find this information, call out the most important items on the statement, such as "balance due," in warm hues like gold, orange, or red. Using bright, warm tones implies a sense of urgency that can expedite payment. However, red should be used sparingly because this color has proved to stimulate the senses and, in some cases, raise stress levels.
Mix brilliant complementary colors. Mixing striking color combinations is another effective way of bringing the patient's eyes to a certain point on the page. For example, you should use blue and orange on the statement to call out different payment options. Complementary colors are also used more effectively when they are outlined with a thin, neutral white, gray, or black line that separates the colors on paper, as well as in the patient's mind. If you are unsure of good color relationships, a color wheel-an arrangement of hues that shows the relationships between colors-might be helpful.
Calm with cooler shades. Blues, greens, and violets are associated with the sea and sky, and can have a calming effect on the brain. Statements printed with large areas of light blue or green can create a sense of ease for the patient while making them more receptive to your message.
Combine warm and cool colors for depth. Considering the dimensional aspects between warm and cool hues, statement designers might want to place warm colors in the foreground and cool colors in the background. This treatment creates an illusion of depth and is one more way to call attention to important items, such as the description of services.
Consider your printer. Many of today's printing solutions take advantage of higher-quality ink and improved printer mechanics to print a virtually unlimited range of hues at a reasonable cost. The most advanced printing systems are also able to print black variable data for custom messaging per patient and color all in a single pass through the equipment, eliminating the need to preprint color stock.
Strategic use of color can help highlight important information for patients and help ensure that your messages are read. Consider designing patient-friendly statements using subtle, but deliberate, colors to increase readability and direct patients to due dates, payment options, and balances. Taking the perplexity out of the patient statement leads to quicker and more accurate payments and a healthier revenue cycle.
With an advanced printing system and patient statement design expertise, Emdeon ExpressBill Services can transform your patient statements to help you collect more, faster. Call 877.EMDEON.6 (877-363-3666) or visit us online to learn more today.
Access related article: Better Statements by Design
Publication Date: Wednesday, January 11, 2012
In this Business Profile, Bruce Haupt, president and CEO of ClearBalance, discusses how a patient loan program can increase patient collections, reduce bad debt, and speed cash flow.
In this Business Profile, Jerry Bruno, principal with Deloitte Consulting LLP, discusses the importance of choosing revenue cycle solutions that help an organization meet the challenges of a quickly evolving healthcare environment.
In this business profile, Lane Jackson, a partner in the Grant Thornton LLP Health Care Advisory Services practice, with extensive experience in overseeing system implementations and revenue cycle reorganizations, discusses best practices for elevating revenue cycle performance during an EMR implementation. Grant Thornton LLP is a sponsor of the Large System Controllers Council Affinity Group.
In this business profile, Amy Gross, senior vice president of Key Government Finance, discusses the benefits of private placement transactions to support large-scale financing projects.
In this business profile, Doug Polasky, executive vice president at Xtend Healthcare, explains the importance of having sound workflow processes in a consolidated business office to ensure optimal performance and reduce costs.
In this business profile, sponsored by SSI, Jay Colfer, vice president of sales and marketing, shares how patient access solutions are reversing the trend toward increased bad debt resulting from the rise in high-deductible consumer health plans.
In this business profile of Deloitte Consulting, Matthew Hitch and David Betts explore the potential benefits of elevating the customer experience and outline strategies to change service delivery.
TriMedx helps health systems control costs and uncover savings opportunities by optimizing the clinical engineering function.
Drive down costs while improving quality in a reform environment.
Receive expert insights and how-to action to achieve and maintain peak revenue cycle performance.
Access expert insights on financial forecasting/planning, strategic partnerships, capital allocation, and more.
Stay informed about new directions in healthcare finance. Share tools and strategies for improving performance. Be an active participant in your profession. Together, we’ll reshape the business and practice of healthcare. Join us.
Copyright 2016, Healthcare Financial Management Association.
Join HFMA today and enjoy: