Browse by Topic
More than 40,000 members value HFMA's thought leadership and practical strategies. HFMA is where you need to be.
Get acquainted with the
healthcare finance industry's leading professional association. Find out why our
members rely on HFMA as their go-to source for insight and
Members have many
options for helping them advance their careers. Conferences, seminars,
eLearning, certification, and more -- our education and events will keep you
Connect the dots on today's big issues, explore collaborations, get career-boosting tips, and network with colleagues nationwide at the leading finance conference. Save $100 off the full conference rate when you register by May 8.
Real-time presentations with nationally recognized experts, networking opportunities, and industry solutions—no travel required!
Get the latest, practical education in key areas of healthcare finance over 1, 2, or 3 days. Choose Essentials Programs or Master Sessions in DC or Seattle. Register early and save $100.
If you're a subscriber to any of our three newsletters, you have access to online education. Learn more or subscribe.
Get the perspectives of leading healthcare finance professionals on today's hottest issues.
Information about leading vendors helps your buying decisions.
Forum members can network during live webinars or access a library of past webinars on topics such as bundled payment, charity care, and ICD-10.
An ever-expanding collection of spreadsheets, policies, job
descriptions, checklists, and more that you can adopt and adapt.
Forum members can submit vexing questions to a panel of experts
using our Ask the Expert service.
Your source for employment solutions.
Find new employment opportunities or
reach out to qualified candidates.
Distinguish yourself as a
leader among your peers and advance your career by earning certification in our
healthcare finance programs.
Get an objective third-party evaluation of products and services used in the healthcare finance workplace.
MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Guidance for understanding and communicating about the price of health care.
Guidelines on how to make it easier for consumers to get information about healthcare prices.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
Technology within your organization’s business operations is only helpful if it simplifies processes for you, your staff, and your patients. For example, our industry is rapidly adopting patient billing portals as a more convenient, easy option for transmitting payments and keeping patients apprised of the status of their accounts. It makes sense that web-based payments and account access is a useful technology for the business of health care; it's a win-win for providers and patients alike. Or is it? When online patient payment technology is working like it should, there’s often no question of its helpfulness to an organization. But some providers' patient billing portals aren’t living up to their fullest potential, leaving something to be desired when it comes to process simplification.
So how's your solution performing for you and your patients? Here are three key indicators to help you determine if your patient billing portal—or your processes for using it—are in need of some changes. It's not being used. Many providers report that their patient billing portals received almost immediate use by patients, even without campaigns to promote their availability, because people today are so accustomed to online account management and making web-based payments. If your patients aren't adopting your billing portal or aren't coming back to use it after a first login, there’s likely a barrier (or two or three) in their way. Look at your portal from a user's point of view:
If the answer is "no" to any of these questions, it's time to consider changes. Accounts are not updated automatically. Perhaps the most important advantage of online payment portals is real-time account updates. This is beneficial for provider and patient, as both can access accounts 24/7 for current status information. If your portal is not immediately reflecting updates, it's time to review your solution. Are you required to send your solution provider post-payment information so that accounts may be updated? Again, technology is most helpful when it simplifies processes. If you're required to take even one extra step to complete what should be an automatic, closed-loop transmittal, it's time to review your solution. It's not user-friendly on smartphones or tablets. Mobile accessibility is essential for any business in today's marketplace—including health care. In the fourth quarter of 2012, smartphone shipments rose 36 percent to 219 million, and the tablet market grew 75.3 percent over the same period the previous year, according to research by International Data Corp. In other words, it's likely that your patients are using mobile devices to keep track of their accounts with your organization. It's imperative that your portal offer mobile detection so that it configures to fit the screen on which it's being seen. If your portal's interface is clunky, awkward, and not suited for mobile's touch screen interactions, you will miss countless opportunities to collect and deepen the satisfaction of those you’re seeking to serve while also discouraging portal users from returning to the site because it lacks functionality.
An effective online payment system should integrate seamlessly with providers' websites, from consistent branding to superior system interoperability. It should be patient-friendly, effectively ensure users of security and privacy, guide them to make payments, track account status, and help consumers feel empowered regarding what they owe. In addition, a portal should work with most major hospital software to aid in the conveyance of the most current collections information across the organization's platforms, helping providers improve collections and manage the revenue cycle.
Emdeon Patient Pay Online is a self-service patient application that provides comprehensive and secure online billing and payment management.
Publication Date: Wednesday, July 24, 2013
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
Scott Schmidt, vice president, Cerner RevWorks, LLC, shares insights on best practices for maximizing a revenue cycle management partnership.
HFMA's print, email, online, and mobile opportunities provide you maximum reach and impact. We will work with you to build a plan that meets your needs. Contact a sales rep.
HFMA offers online, email, and print opportunities to help you recruit the most talented healthcare finance professionals. Place your classified ads today.
Drive down costs while improving quality in a reform environment.
Stay informed about new directions in healthcare finance. Share tools and strategies for improving performance. Be an active participant in your profession. Together, we’ll reshape the business and practice of healthcare. Join us.
©2015 Copyright Healthcare Financial Management Association
HFMA.org is best viewed using IE9 or the latest versions of Chrome, Firefox, and Safari.
Join HFMA today and enjoy: