Clear communication between healthcare professionals and patients is more important than ever.

Complicated payment structures, dozens of different payers, many forms, various government programs…all lead to confusion in patient financial communications. Plus, patients are increasingly paying more of their healthcare costs out of their own pockets.

These common-sense best practices bring consistency, clarity, and transparency to patient financial communications.

The practices outline steps to help patients understand the cost of services they receive, their insurance coverage, and their individual responsibility. View the best practices.

The best practices were developed by a steering committee of experts across many fields, including representatives of patients, hospitals, physicians, and others. Meet the steering committee.

National policymakers advised the project: Sen. Tom Daschle, Sen. Bill Frist, former Secretary of Health and Human Services Donna Shalala, Gov. Michael Leavitt, and attorney Jamie Gorelick.

HFMA has established a recognition program that organizations can use to demonstrate that they have adopted these common-sense practices. Learn more about the recognition program.