The Challenge:
Take advantage of system conversion to drive new inefficiencies in the revenue cycle 

TIM: “Replacing our billing and medical records systems gave us the opportunity to evaluate all of our processes and make them more efficient. We brought several areas into one division, so we could share ideas.”

JULIE: “We managed to increase our point-of-service collections, which we hadn’t worked on aggressively before.By improving our bill edit resolution process, we were able to get our bills out sooner, which helped us reduce days in A/R. We’d been tracking our own measures, but when we applied for HFMA’s MAP Award, we learned about the industry standards that let you make peer comparisons. So we’ve switched to using the MAP Keys, and we’ve subscribed to MAP App.”

TIM: “It’s really great that HFMA created this forum for revenue cycle leaders and staff to compare best practices with our peers. Given the formidable challenges coming with healthcare reform, we’re going to need to rely on each other to identify new ways to operate the revenue cycle.”

SINGLE MOST IMPORTANT LESSON (TIM): “Stick with it. When you set out to improve processes or technology, you have to continue to execute even in moments when others tell you to give up. It’s well worth the investment in human and economic capital.”

The Payoff

  • Reduced days in Final Billed Not Submitted (FBNS) to payers from 17.5 days (2010) to 6.0 (2012)
  • Won HFMA’s 2013 MAP Award for Performance Improvement in the Revenue Cycle 

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