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Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
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As patients’ out-of-pocket expenses rise, revenue cycle staff are finding themselves counseling patients who may be surprised by their financial responsibilities. These scripts are designed to help preregistration staff present cost estimates and notify patients about prompt-pay discounts.
Certainly, you may pay when you arrive. Though if you are able to pay today it will expedite your check-in process on the day of your procedure.
(If patient still would like to pay on arrival.)
I’ll make a note in your account that you will be bringing payment of $____ on the day of your procedure. (Registrar enters the amount to be collected in the collect field.) The registrar helping you that day will revisit your payment agreement. When you pay the estimated amount in full, the registrar will note the account for the 10 percent prompt-pay discount.
(Registrar posting payment will post the zero transaction as a discount and note account.)
“Mr. Jones, we’ve almost finished the registration process. I have verified with our insurance company that your coverage is still current and as a courtesy to our patients, we’ll bill your insurance after treatment.”
As part of our service to you, Centra informs patients of their expected financial responsibility. We collect our patient’s copayments, coinsurance, and deductibles prior to service. After review of your insurance plan, I estimate your financial responsibility to be $_____.”
“I can take your payment today, and if you pay the full estimate, I will be able to offer you a 10 percent prompt-pay discount. If your estimate is lower than actual charges you will be offered the same discount when you receive your final bill. We can accept your payment by charging your Visa, Mastercard, American Express, Discover, or if you prefer, through electronic check.”
Source: Centra Health, Lynchburg, Va. Used with permission.
Publication Date: Wednesday, May 07, 2014
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Mitch Morris, vice chair and global leader, healthcare, Deloitte, and Michael O'Rourke, senior vice president and chief information officer, Catholic Health Initiatives (CHI), share perspectives on the need for transformational IT in health care today.
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Brian Grazzini, CFO, HealthPort, describes the importance of efficient and compliant information exchange and audit management in helping HIM staff spend less time on paperwork and more on mission-critical projects.
Cindy Matthews, executive vice president, Community Hospital Corporation, discusses how rural and community hospitals can use collaborative partnering to position for success through tough market conditions.
Rick Heise, senior vice president, revenue cycle, at Cerner Corporation, discusses the importance of integrating clinical and financial data to excel in health care’s changing payment environment.
Russ Graney, founder and CEO for Aidin, and John Laursen, head of business development for Aidin, share insights on how to improve care transitions between acute and post-acute care settings and incentivize high-quality patient outcomes.
Scott Elston, strategic accounts manager, GE Healthcare Services, describes how substantial cost reduction in health care requires rethinking business strategy and asset use.
Robert Williams, MD, director, Deloitte Consulting LLP, and Arielle Freiberger, product strategist, ConvergeHEALTH by Deloitte, explain how sophisticated retrospective, real-time, and predictive data analytics can inform decision making to reduce costs and improve care.
Stuart Hanson, director of business development (healthcare solutions) at Citi Retail Services, discusses how improving the payment experience can benefit consumers and healthcare providers.
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