Browse by Topic
Learn more about the healthcare finance industry's leading professional association. Find out why our members rely on HFMA as their go-to source for insight and information.
Members have many options for helping them advance their careers. Conferences, seminars, eLearning, certification, and more -- our education and events will keep you motivated.
Strategize for success with the nation's top performers at HFMA's Revenue Cycle Conference (MAP Event) from Sept. 25-27 in Phoenix, Arizona.
Find your leadership EDGE™: Join us from Sept. 27-28 in Phoenix at a workshop for anyone who's ready to develop and execute actionable leadership strategies.
Stay up-to-date in a rapidly changing industry in Fort Lauderdale (Nov.16-18) and Chicago (Dec. 12-14). Register early and save.
Our newsletters offer targeted articles with
technical how-to details and thought-provoking insights from healthcare finance
leaders and industry experts.
The Helen Yerger/L. Vann Seawell Best Article
Award recognizes articles for outstanding editorial achievement in hfm
Information about leading vendors helps your buying decisions.
Forum members can network during live webinars or access a library of past webinars on topics such as ICD-10 implementation, CMS audits, bundled payment, charity care, KPIs, and more.
An ever-expanding collection of spreadsheets, policies, job descriptions, checklists, and more that you can adopt and adapt.
Forum members can submit vexing questions to a panel of experts using our Ask the Expert service.
Your source for employment solutions.
Find new employment opportunities or
reach out to qualified candidates.
Distinguish yourself as a leader among your peers and advance your career by earning certification in our healthcare finance programs.
Get an objective third-party evaluation of products and services used in the healthcare finance workplace.
MAP App is a web-based application that helps organizations improve revenue cycle performance based on industry-standard metrics called MAP Keys.
Find suppliers and products in this comprehensive vendor directory for healthcare finance professionals.
Guidance for understanding and communicating about the price of health care.
Transformation toward value-based healthcare is reshaping the delivery of care, patient expectations, and payment structures.
Improve your revenue cycle performance through standard metrics, peer comparison, and successful practices.
When evaluating a healthcare organization for cost-containment opportunities, you would definitely want to look at the areas that are growing most quickly—as outpatient lines are for many hospitals. However, you would also want to focus on the area with the greatest cost—and that is unquestionably the inpatient area.
This is a sample article from HFMA’s Strategic Financial Planning newsletter. Learn more and subscribe.
For every $1 spent on outpatient care, Medicare will spend $3.56 on inpatient care, according to the Medicare Payment Advisory Commission’s (MedPAC’s) 2014 report to Congress.
If we were to consider Medicare inpatient care as a singular business, what would we learn about our largest service lines and greatest cost-containment opportunities? Further, what could we do with that information to create efficiencies for our country’s delivery system—beginning with your facility?
Our recent analysis helps healthcare finance leaders answer these questions by pinpointing the top 10 MS-DRGs in terms of highest costs and highest cost growth.
To determine the greatest inpatient cost-containment opportunities, we began with the 2012 MEDPAR inpatient claims data that represent every inpatient claim Medicare received during the federal FY. We then filtered out Medicare HMO claims to focus attention on cost control of traditional Medicare claims. To have a point of comparison, we also took the 2008 MEDPAR file to evaluate how costs have changed over time. We used 2008 data because this was the first full year after the MS-DRG structural change.
We need to make one distinction clear: We evaluated the hospital cost of care as opposed to Medicare cost, which would be payment. For many cases, those numbers are nearly equivalent because many hospitals are close to breakeven for Medicare inpatient services. We focus on cost because that is the area providers can more directly control.
Our broad conclusions are in line with what MedPAC described in its March 2014 analysis: Medicare inpatient discharges are declining. At more than 10 million discharges, we show about 5 percent fewer discharges in 2012 than in 2008.
We also show a modest increase (10 percent) in average cost per case. This increase is much smaller (3 percent) when accounting for national inflation less medical care inflation. We did this to see how much higher hospital costs are when excluding the inflation they contribute.
However, adjusting for medical service inflation (the inflation that hospitals and other providers directly contribute to national cost growth), average cost per discharge was actually 4 percent less in 2012 than it was in 2008. This means that hospital inpatient services were able to achieve a lower cost growth than other medical service areas. While that news is encouraging, there was still more than $4 billion in unadjusted cost that was added during the time period. To give some perspective, that would represent 10 percent of all Medicare outpatient payments in 2012.
While there are fewer inpatient discharges, there is more cost—and that added cost, which is growing more slowly than in the past, is still a very sizable figure.
This exhibit lists the top 10 total cost MS-DRGs in 2012, as compared with 2008.
Several interesting observations emerge from this analysis:
Our highest-cost areas haven’t changed much. Eight of the 10 highest-cost inpatient areas in 2008 are also our highest-cost areas in 2012. The only two MS-DRGs that made the top 10 in 2008 but not in 2012 were 194 (simple pneumonia) and 004 (tracheostomy without major procedure).
We’re spending more on top cases. In 2008, 19 percent of total inpatient costs were in 10 areas. In 2012, that figure was nearly 21 percent. The provider costs for these top 10 areas represent approximately two-thirds of all Medicare outpatient spending.
Hips and knees are huge. As most hospitals know, MS-DRG 470—major joint replacement without major complication or comorbidity (MCC)—is by far the largest cost area. In 2012, costs for MS-DRG 470 were nearly 50 percent higher than the next highest cost MS-DRG (871, or septicemia without mechanical ventilation 96+ hours with MCC).
Medical rules the list. Six of the top 10 highest-cost MS-DRGs were medical in 2008 and 2012. While surgical care can be costly because of operating room (OR) time and implants, the most extreme medical cases become costly because of long length of stays (LOSs), which may involve time in high-intensity nursing units.
Digging into more detail, we examined which MS-DRGs experienced the greatest cost growth from 2008 to 2012. We created this list based on total cost difference, meaning total provider cost in 2012 less total provider cost in 2008 (as opposed to percentage growth).
Highlights include the following:
Our highest cost areas are also our highest growth areas. In 2012, five of the top 10 cost growth MS-DRGs were also among the top 10 highest-cost cases:
Family drivers. Two MS-DRG families comprise half of the top 10 highest-growth areas: septicemia (MS-DRGs 870, 871, 872) and cardiac valve/cardiothoracic procedures (MS-DRGs 219-220).
Increased volume is the primary driver. Bucking the national trend of declining inpatient discharges, the top 10 growth areas are experiencing large increases in expenses because of significant increases in patient volume. The “percentage change in average cost” is up for all of these MS-DRGs; however, the percentage change would be lower in 2012 than in 2008, if adjusted for medical care inflation. Still, unadjusted cost growth is huge, and there may be some things worth learning with one final deeper dive into the numbers.
One MS-DRG family appears to be an ideal candidate to explore for cost-containment opportunities: septicemia (MS-DRGs 870, 871, 872). Every MS-DRG in the sepsis family is on the top 10 cost growth list (871 being the highest), and all are among the top 25 largest total cost cases (871 being number two on that list). Unadjusted costs of care for this family increased by more than $2.25 billion from 2008 to 2012.
The key driver for this growth was increased volume; sepsis discharges increased by 36 percent over the period. However, cost per case also increased as is evident by looking at the cost-per-case growth percentages; the three septicemia MS-DRGs were among the highest in terms of total cost growth.
To drill deeper into cost drivers, we selected the highest-cost growth and largest-cost area MS-DRG among the family: MS-DRG 871. What we found was very interesting. While more than $1.5 billion in unadjusted cost was added during the period, there was a sizable group of hospitals (more than 1,000 providers) that were able to decrease costs—without accounting for inflation.
While a modest portion of this decrease was volume-related, the key driver was actually cost per case.
Positive margins for sepsis care are possible but require significant cost reduction. Average cost per case declined by an average of $1,616 per case for hospitals that were able to decrease total MS-DRG 871 cost. This contrasts with an average increase of $2,069 for hospitals that added cost during the period. Profitability did improve among both groups; however, the hospitals that decreased costs had a small margin in 2012 as a result of their reductions.
Large LOS reductions among hospitals that reduced costs do not appear to be related to acuity. Both groups were able to decrease average LOS. However, the group that decreased costs started with a much higher value (8.51 days) and ended with a level that was well below the group that increased costs (7.08 days).
Acuity does not appear to be the driver because both groups documented increases in secondary diagnoses among patients, and 2012 levels were similar among both groups. Intensity also does not appear to be a factor because the average number of procedures is similar among the groups.
Both groups were able to achieve reductions in mortality. However, the hospitals that increased costs began with higher mortality rates and reduced these rates to levels that were, on average, below the rates of hospitals that decreased costs.
In sum, there appears to be contrasting elements at work: The hospitals that decreased costs were able to achieve quality improvements and dramatic cost/financial improvements. Conversely, the hospitals that increased costs were able to achieve dramatic quality improvements and more modest profit improvements—but still, negative margins. Certainly, there could be a debate about which strategy is appropriate.
Individual hospitals likely have high-performing physicians that are providing high-quality and efficient sepsis care that can serve as a benchmark within the organization for performance improvement and excellence. To evaluate this, we examined a case study hospital with more than $1 million in annualized MS-DRG 871 cost-savings potential when benchmarked against the national average. Within that case hospital, we reviewed the two highest-volume physicians.
Both physicians have significantly different total average-cost-per-case values, which are driven by LOS and resource utilization. Note, in particular, the difference between routine nursing care and intensive care (ICU/CCU). We ruled out differences in acuity and procedure intensity. We also evaluated outlier impact to see if a single claim (or small number of claims) was responsible for the difference. None were present for these cases.
With this information, the hospital is able to have an informed dialogue about clinical efficiency in the context of quality care. This conversation could lead to significant savings for the provider that will improve profitability while maintaining high-quality care standards.
An evaluation of our country’s highest-cost and highest cost growth inpatient cases has shown us the magnitude of savings potential with modest improvements. As seen, these improvements do not have to come at the expense of less favorable patient outcomes.
We found that our country’s largest savings opportunity could be in sepsis care through an evaluation of LOS and resource-intensity levels. However, these opportunities will not be realized without the hard work of hospital administrators and clinicians. These leaders will need to review performance levels—similar to our case study—and, subsequently, have conversations around clinical efficiency and outcomes. These conversations could yield significant financial gains for the hospital and, in turn, sizable savings for our national healthcare delivery system.
James O. Cleverley, MHA, is president, Cleverley & Associates Inc., and a member of HFMA's Central Ohio Chapter.
Publication Date: Tuesday, June 10, 2014
In this Business Profile, Shawn Yates, director of healthcare product management at Ontario Systems, discusses the growing challenge of managing self-pay accounts and provides insight on how providers can successfully collect patient payments.
In this business profile, Cathy Smith, leader of the revenue transformation consulting practice at The Claro Group discusses how the organization helps hospitals and medical groups reimagine their revenue cycle.
In this business profile, Deloitte & Touche LLP executives Anne Phelps, principal and U.S. healthcare regulatory leader, and Daniel Esquibel, senior manager, explain ways health systems, health plans, and physician practices can prepare for MACRA.
In this Business Profile, Bruce Haupt, president and CEO of ClearBalance, discusses how a patient loan program can increase patient collections, reduce bad debt, and speed cash flow.
In this Business Profile, Jerry Bruno, principal with Deloitte Consulting LLP, discusses the importance of choosing revenue cycle solutions that help an organization meet the challenges of a quickly evolving healthcare environment.
In this business profile, Lane Jackson, a partner in the Grant Thornton LLP Health Care Advisory Services practice, with extensive experience in overseeing system implementations and revenue cycle reorganizations, discusses best practices for elevating revenue cycle performance during an EMR implementation. Grant Thornton LLP is a sponsor of the Large System Controllers Council Affinity Group.
Patient financial engagement is more challenging than ever – and more critical. With patient responsibility as a percentage of revenue on the rise, providers have seen their billing-related costs and accounts receivable levels increase. If increasing collection yield and reducing costs are a priority for your organization, the metrics outlined in this presentation will provide the framework you need to understand what’s working and what’s not, in order to guide your overall patient financial engagement initiatives and optimize results.
No two patients are the same. Each has a very personal healthcare experience, and each has distinct financial needs and preferences that have an impact on how, when and if they chose to pay their healthcare bill. It’s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients. The need to tailor financial conversations and payment options to individual needs and preferences is critical. This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach, but take control of rising collection costs.
This white paper, written by Apex Vice President of Solutions and Services, Carrie Romandine, discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle. Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs, but it will maximize the amount collected before sending to collections. Further, targeted messaging should be applied across all points of patient interaction (i.e. point of service, customer service, patient statements) and analyzed regularly for maximized results.
This white paper, written by Apex President Patrick Maurer, discusses methods to increase patient adoption of online payments. Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections. This white paper shows why patient-centric approaches to online payment portals are important complements to traditional provider-centric approaches.
Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs. This article, written by Apex Founder and CEO Brian Kueppers, explores a number of strategies to create synergy between patient billing, online payment portals and electronic health record (EHR) software to realize a high ROI in speed to payment, patient satisfaction and portal adoption for meaningful use.
Faced with a rising tide of bad debt, a large Southeastern healthcare system was seeing a sharp decline in net patient revenues. The need to improve collections was dire. By integrating critical tools and processes, the health system was able to increase online payments and improve its financial position. Taking a holistic approach increased overall collection yield by 10% while costs came down because the number of statements sent to patients fell by 10%, which equated to a $1.3M annualized improvement in patient cash over a six-month period. This case study explains how.
With the ICD10 deadline quickly approaching and daily responsibilities not slowing down, final preparations for October 1 require strategic prioritization and laser focus.
Read how Gwinnett Medical Center provides clear connections to financial information, offers multiple payment options for patients, and gives onsite staff the ability to collect payments at multiple points throughout the care process.
Read how Orlando Health was able to perform deeper dives into claims data to help the health system see claim rejections more quickly–even on the front end–and reduce A/R days.
To maintain fiscal fitness and boost patient satisfaction and loyalty, healthcare providers need visibility into when and how much they will be paid–by whom–and the ability to better navigate obstacles to payment. They need payment clarity. This whitepaper illuminates this concept that is winning fans at forward-thinking hospitals.
Financial services staff are always looking for ways to improve the verification, billing and collections processes, and Munson Healthcare is no different. Read about how they streamlined the billing process to produce cleaner bills on the front end and helped financial services staff collect more than $1 million in additional upfront annual revenue in one year.
Effective revenue cycle management can be a challenge for any hospital, but for smaller providers it is even tougher. Read how Wallace Thomson identified unreimbursed procedures, streamlined claims management, and improved its ability to determine charity eligibility.
Before launching an energy-efficiency initiative, it’s important to build a solid business case and understand the funding options and potential incentives that are available. Healthcare leaders should consider taking the steps outlined in the whitepaper to ease the process of gaining approval, piloting, implementing, and supporting sustainability projects. You will find that investing in sustainability and energy efficiency helps hospitals add cash to their bottom line. Discover how hospitals and health systems have various options for funding energy-efficient and renewable-energy initiatives, depending on their current financial structure and strategy.
Health care is a dynamic mergers and acquisitions market with numerous hospitals and health systems contemplating or pursuing formal arrangements with other entities. These relationships often pose a strategic benefit, such as enhancing competencies across the continuum, facilitating economies of scale, or giving the participants a competitive advantage in a crowded market. Underpinning any profitable acquisition is a robust capital planning strategy that ensures an organization reserves sufficient funds and efficiently onboards partners that advance the enterprise mission and values.
The success of healthcare mergers, acquisitions, and other affiliations is predicated in part on available capital, and the need for and sources of funding are considerations present throughout the partnering process, from choosing a partner to evaluating an arrangement’s capital needs to selecting an integration model to finding the right money source to finance the deal. This whitepaper offers several strategies that health system leaders have used to assess and manage capital needs for their growing networks.
Announcements from several commercial payers and the Centers for Medicare and Medicaid Services (CMS) early in 2015 around increased efforts to form value-based contracts with providers seemed to point to an impending rise in risk-based contracting. Rather than wait for disruption from the outside in, health care providers are now making inroads on collaborating with payers on various risk-based contracting models to increase the value of health care from within.
Yuma Regional Medical Center (YRMC) is a not-for-profit hospital serving a population of roughly 200,000 in Yuma and the surrounding communities.
Before becoming a ZirMed client, Yuma was attempting to manually monitor hundreds of thousands of charges which led to significant charge capture leakage. Learn how Yuma & ZirMed worked together to address underlying collections issues at the front end, thus increasing Yuma’s overall bottom line.
Kindred Hospital Rehabilitation Services works with partners to audit the market and the facility’s role in that market to identify opportunities for improvement. This approach leads to successes; Kindred’s clinical rehab and management expertise complements our partners’ strengths. Every facility and challenge is unique, and requires a full objective analysis.
As the critical link between patient care and reimbursement, health information enables more complete and accurate revenue capture. This 5-Minute White Paper Briefing shares how to achieve cost-effective revenue integrity by your optimizing HIM systems.
Speedier cash flow starts with better CDI and coding. This 5-Minute White Paper Briefing explains how providers can improve vital measures of technical and business performance to accelerate cash flow.
Qualified coders are getting harder to come by, and even the most seasoned professional can struggle with the complexity of ICD-10. This 5-Minute White Paper Briefing explains how partnerships can help improve coding and other key RCM operations potentially at a cost savings.
The point of managing your revenue cycle isn’t just to improve revenue and cash flow. It’s to do those things effectively by consistently following best practices— while spending as little time, money, and energy on them as possible.
How Lucile Packard Children’s Hospital Stanford increased payments received within 45 days by 20% and reduced paper submission claims by 70% by using ZirMed solutions.
The reasons claims are denied are so varied that managing denials can feel like chasing a thousand different tails. This situation is not surprising given that a hypothetical denial rate of just 5 percent translates to tens of thousands of denied claims per year for large hospitals—where real‐world denial rates often range from 12 to 22 percent. Read about how predictive modeling can detect meaningful correlations across claims denials data.
Emergency Mobile Health Care (EMHC) was founded to be and remains an exclusively locally owned and operated emergency medical service organization; today EMHC serves a population of more than a million people in and around Memphis, answering 75,000 calls each year.
Since the Physician Quality Reporting Initiative (PQRI) introduction, CMS has paid more than $100 million in bonus payments to participants. However, these bonuses ended in 2015; providers who successfully meet the reporting requirements in 2016 will avoid the 2% negative payment adjustment in 2018, so now is the time to act! Included in this whitepaper are implications of increasing patient responsibility, collections best practices, and collections and internal control solutions.
Getting paid what your physician deserves—that’s the goal of every biller. Yet even for the best billers, achieving that success can be elusive when denials stand in the way of success, presenting challenges at every turn. Denials aren’t going away, but you can learn techniques to manage and even prevent them.Join practice management expert Elizabeth W. Woodcock, MBA, FACMPE, CPC, to: Discover methods to translate denial data into business intelligence to improve your bottom line, determine staff productivity benchmarks for billers, and recognize common mistakes in denial management.
Physician practices must improve organizational efficiency to compete in this era of reduced reimbursement and escalating administrative costs.
Many healthcare organizations are pursuing next-generation health information systems solutions. Learn more about Navigant's work with University of Michigan Health System.
The proper implementation of healthcare information technology systems is crucial to an organization’s financial health.
Copyright 2016, Healthcare Financial Management Association.
Join HFMA today and enjoy: