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Each spring HFMA sends a survey to chapter leaders to ask for feedback on how we support their volunteer experience. In the next three months, we will answer questions and comments that were raised in the last survey.
Two themes that seem to pop up across the various surveys is that volunteers are unable to find specific resources on the Chapter Leaders Website, or that they find that they are unable to take part in training either because they cannot attend the Leadership Training Conference or are unable to participate in one of the training webinars.
As an overall response to these concerns, we wanted to point to the new Chapter Leaders Resources search tool (which went live shortly before the survey was conducted). We put as much information as possible on the Chapter Leaders Resources website so it's accessible 24/7. Organizing it in a way that is intuitive for everyone is subjective, but the search tool should help volunteers find the information they need quickly.
The annual LTC and chapter leaders webinars are great ways to learn about the responsibilities for the various leadership positions. If you are unable to attend LTC or participate in a live webinar, you can still access the presentation slides and handouts, and we also have recordings available for the webinars. Email email@example.com and we will be happy to send these resources to you. If you still have questions after viewing the presentations, please call. We are happy to walk you through whatever you might need help with.
That brings us to another resource that we can't promote enough-Chapter Relations staff. We are just a phone call or email away. Some volunteers tell us they don't want to be a bother, so we are here to tell you that you are never a bother. We appreciate all the time and effort you put toward serving our members and we recognize that you all have day jobs. You are our day job, so call us, or email if you have a question or you need help with anything. One of our favorite quotes from a volunteer is that Chapter Relations was her "Easy Button." We want to be your "Easy Button," too. Don't wait until you've exhausted hours searching for a resource or solution to a problem. Call us early and often.
On to specific comments from the survey.
This month's portion of the surveys is: Please describe the most important thing that HFMA could do to further support and enhance the volunteer experience.
Comment: The onsite LTC should include something on the PPT and what is required by June 1. There was a webinar after LTC, but I could not attend and am figuring it out myself.
Chapter Relations' response: You are never on your own-Chapter Relations staff is always here to help. We're available during business hours (generally from 8 a.m. to 5:30 p.m.) to assist chapter leaders. We are happy to walk anyone through the PPT or any other process. The PPT Navigation Guide is also available 24/7 from the PPT home page.
HFMA's Response: Although chapters are required to publish one newsletter each quarter, many chapters provide more than four. In addition, the timeline would be very different for a chapter who was publishing electronically versus one that was producing a printed newsletter that would be distributed via the postal service.
Even if a chapter produces only four newsletters a year, they still have a three-month window in which to publish. That's potentially 68 different timelines.
To help chapters develop a timeline that will be appropriate for the number of newsletters and the distribution method, we have six sample newsletter timelines available on the Newsletter Chair Toolkit that chapters can choose from to create their own chapter-specific timeline.
We also urge chapters to consider sending their newsletter chair to LTC for training and the opportunity to network with their peers and share successful practices. Slides and handouts including examples of successful practices from LTC are available on the website.
In addition to training at LTC, chapter relations host a series of webinars for the different volunteer positions. If you miss a webinar, you can contact firstname.lastname@example.org for a copy of the slides, handouts, and a recording of the webinar.
Chapter Relations staff is always happy to help connect you with resources to help you with your job. You can email email@example.com or call (800) 252-4362 and ask the operator to connect you with a member of the Chapter Relations team.
Chapter Relations response: Both the President and President-elect Toolkit and the Volunteer Recruitment Tools under National Office Resources contain sample job descriptions and responsibilities that chapters can use as a starting point for developing their own committee operations manual.
Chapter Relations response: Last year we posted the full schedule of our chapter leaders webinars on the web in the Chapter Leaders Webinar Center. This year we also included all the webinars in the Chapter Planning Calendar and Resource Guide that was distributed at LTC and is available on the website. We also list the next two months webinars in the Looking Ahead section of Notes from National every month (at the end of the month). We understand that sometimes work responsibilities prevent you from attending. We will do everything we can to assist you in fulfilling your responsibilities. Contact us at firstname.lastname@example.org or call (800) 252-4362 and ask to speak to a member of the Chapter Relations team.
Chapter Relations response: HFMA has offered online meeting registration for a number of years. You can access information about the Online Chapter Meeting Registration Packages from the Program Chair Toolkit under Assistance with Programs.
Chapter Relations response: Chapter Relations offers "Effective Sponsorship Programs - Everyone Wins!" a webinar developed in response to previous requests for a Sponsorship track. This popular webinar was also presented at LTC 2012 as a Panorama Session and was one of our top-rated programs. Due to its popularity, this session will be offered again at the 2013 LTC. LTC tracks generally comprise 3 to 4 sessions that each run about 90 minutes. We encourage you to send us your ideas for additional material for a Sponsorship Chair track. In the meantime, chapter Sponsorship Chairs are encouraged to attend sessions in any of the other tracks that will meet the needs of their chapter.
The role of Chapter Secretary wears many different hats across HFMA's 68 chapters, unlike the more uniformly defined duties of Program Chair, Membership Chair, or Newsletter Chair,
Currently, there is a virtual track-a series of webinars targeted at some of the more common responsibilities that chapters assign to the Chapter Secretaries throughout the year including "HFMA Founders Merit Award Program-Recognizing the Volunteer in You," "Program Planning Tool-Everything You Need to Know," and "Minutes & Bylaws & Recordkeeping" (which includes training on the most universal task associated with the Chapter Secretary position - meeting minutes). "Minutes & Bylaws & Recordkeeping" was also presented at the 2012 LTC as a Panorama Session and we plan to offer it again the 2013 LTC.
Secretaries and chapter administrators are also included in the promotion of chapter leader webinars with topics such as social networking (two sessions), defining your market with intelligence, and running an effective meeting. Chapter secretaries and administrators can also attend LTC in whichever track most closely addresses the responsibilities assigned by the chapter.
Publication Date: Thursday, September 27, 2012
In this Business Profile, Shawn Yates, director of healthcare product management at Ontario Systems, discusses the growing challenge of managing self-pay accounts and provides insight on how providers can successfully collect patient payments.
In this business profile, Cathy Smith, leader of the revenue transformation consulting practice at The Claro Group discusses how the organization helps hospitals and medical groups reimagine their revenue cycle.
In this business profile, Deloitte & Touche LLP executives Anne Phelps, principal and U.S. healthcare regulatory leader, and Daniel Esquibel, senior manager, explain ways health systems, health plans, and physician practices can prepare for MACRA.
In this Business Profile, Bruce Haupt, president and CEO of ClearBalance, discusses how a patient loan program can increase patient collections, reduce bad debt, and speed cash flow.
In this Business Profile, Jerry Bruno, principal with Deloitte Consulting LLP, discusses the importance of choosing revenue cycle solutions that help an organization meet the challenges of a quickly evolving healthcare environment.
In this business profile, Lane Jackson, a partner in the Grant Thornton LLP Health Care Advisory Services practice, with extensive experience in overseeing system implementations and revenue cycle reorganizations, discusses best practices for elevating revenue cycle performance during an EMR implementation. Grant Thornton LLP is a sponsor of the Large System Controllers Council Affinity Group.
Patient financial engagement is more challenging than ever – and more critical. With patient responsibility as a percentage of revenue on the rise, providers have seen their billing-related costs and accounts receivable levels increase. If increasing collection yield and reducing costs are a priority for your organization, the metrics outlined in this presentation will provide the framework you need to understand what’s working and what’s not, in order to guide your overall patient financial engagement initiatives and optimize results.
No two patients are the same. Each has a very personal healthcare experience, and each has distinct financial needs and preferences that have an impact on how, when and if they chose to pay their healthcare bill. It’s no longer effective to apply static billing techniques to solve the complex challenge of collecting balances from patients. The need to tailor financial conversations and payment options to individual needs and preferences is critical. This presentation provides 10 recommendations that will not only help you improve payment performance through a more tailored approach, but take control of rising collection costs.
This white paper, written by Apex Vice President of Solutions and Services, Carrie Romandine, discusses the importance of patient segmentation and messaging specifically related to the patient revenue cycle. Applying strategic messaging that is tailored to each patient type will not only better educate consumers on payment options specific to their billing needs, but it will maximize the amount collected before sending to collections. Further, targeted messaging should be applied across all points of patient interaction (i.e. point of service, customer service, patient statements) and analyzed regularly for maximized results.
This white paper, written by Apex President Patrick Maurer, discusses methods to increase patient adoption of online payments. Providers are now seeking ways to incrementally collect more payments due from patients as well as speeding up the rate of collections. This white paper shows why patient-centric approaches to online payment portals are important complements to traditional provider-centric approaches.
Increased electronic engagement between healthcare providers and patients provides significant opportunities for improving revenue cycle metrics and encouraging patients to access EHRs. This article, written by Apex Founder and CEO Brian Kueppers, explores a number of strategies to create synergy between patient billing, online payment portals and electronic health record (EHR) software to realize a high ROI in speed to payment, patient satisfaction and portal adoption for meaningful use.
Faced with a rising tide of bad debt, a large Southeastern healthcare system was seeing a sharp decline in net patient revenues. The need to improve collections was dire. By integrating critical tools and processes, the health system was able to increase online payments and improve its financial position. Taking a holistic approach increased overall collection yield by 10% while costs came down because the number of statements sent to patients fell by 10%, which equated to a $1.3M annualized improvement in patient cash over a six-month period. This case study explains how.
With the ICD10 deadline quickly approaching and daily responsibilities not slowing down, final preparations for October 1 require strategic prioritization and laser focus.
Read how Gwinnett Medical Center provides clear connections to financial information, offers multiple payment options for patients, and gives onsite staff the ability to collect payments at multiple points throughout the care process.
Read how Orlando Health was able to perform deeper dives into claims data to help the health system see claim rejections more quickly–even on the front end–and reduce A/R days.
To maintain fiscal fitness and boost patient satisfaction and loyalty, healthcare providers need visibility into when and how much they will be paid–by whom–and the ability to better navigate obstacles to payment. They need payment clarity. This whitepaper illuminates this concept that is winning fans at forward-thinking hospitals.
Financial services staff are always looking for ways to improve the verification, billing and collections processes, and Munson Healthcare is no different. Read about how they streamlined the billing process to produce cleaner bills on the front end and helped financial services staff collect more than $1 million in additional upfront annual revenue in one year.
Effective revenue cycle management can be a challenge for any hospital, but for smaller providers it is even tougher. Read how Wallace Thomson identified unreimbursed procedures, streamlined claims management, and improved its ability to determine charity eligibility.
Before launching an energy-efficiency initiative, it’s important to build a solid business case and understand the funding options and potential incentives that are available. Healthcare leaders should consider taking the steps outlined in the whitepaper to ease the process of gaining approval, piloting, implementing, and supporting sustainability projects. You will find that investing in sustainability and energy efficiency helps hospitals add cash to their bottom line. Discover how hospitals and health systems have various options for funding energy-efficient and renewable-energy initiatives, depending on their current financial structure and strategy.
Health care is a dynamic mergers and acquisitions market with numerous hospitals and health systems contemplating or pursuing formal arrangements with other entities. These relationships often pose a strategic benefit, such as enhancing competencies across the continuum, facilitating economies of scale, or giving the participants a competitive advantage in a crowded market. Underpinning any profitable acquisition is a robust capital planning strategy that ensures an organization reserves sufficient funds and efficiently onboards partners that advance the enterprise mission and values.
The success of healthcare mergers, acquisitions, and other affiliations is predicated in part on available capital, and the need for and sources of funding are considerations present throughout the partnering process, from choosing a partner to evaluating an arrangement’s capital needs to selecting an integration model to finding the right money source to finance the deal. This whitepaper offers several strategies that health system leaders have used to assess and manage capital needs for their growing networks.
Announcements from several commercial payers and the Centers for Medicare and Medicaid Services (CMS) early in 2015 around increased efforts to form value-based contracts with providers seemed to point to an impending rise in risk-based contracting. Rather than wait for disruption from the outside in, health care providers are now making inroads on collaborating with payers on various risk-based contracting models to increase the value of health care from within.
Yuma Regional Medical Center (YRMC) is a not-for-profit hospital serving a population of roughly 200,000 in Yuma and the surrounding communities.
Before becoming a ZirMed client, Yuma was attempting to manually monitor hundreds of thousands of charges which led to significant charge capture leakage. Learn how Yuma & ZirMed worked together to address underlying collections issues at the front end, thus increasing Yuma’s overall bottom line.
Kindred Hospital Rehabilitation Services works with partners to audit the market and the facility’s role in that market to identify opportunities for improvement. This approach leads to successes; Kindred’s clinical rehab and management expertise complements our partners’ strengths. Every facility and challenge is unique, and requires a full objective analysis.
As the critical link between patient care and reimbursement, health information enables more complete and accurate revenue capture. This 5-Minute White Paper Briefing shares how to achieve cost-effective revenue integrity by your optimizing HIM systems.
Speedier cash flow starts with better CDI and coding. This 5-Minute White Paper Briefing explains how providers can improve vital measures of technical and business performance to accelerate cash flow.
Qualified coders are getting harder to come by, and even the most seasoned professional can struggle with the complexity of ICD-10. This 5-Minute White Paper Briefing explains how partnerships can help improve coding and other key RCM operations potentially at a cost savings.
The point of managing your revenue cycle isn’t just to improve revenue and cash flow. It’s to do those things effectively by consistently following best practices— while spending as little time, money, and energy on them as possible.
How Lucile Packard Children’s Hospital Stanford increased payments received within 45 days by 20% and reduced paper submission claims by 70% by using ZirMed solutions.
The reasons claims are denied are so varied that managing denials can feel like chasing a thousand different tails. This situation is not surprising given that a hypothetical denial rate of just 5 percent translates to tens of thousands of denied claims per year for large hospitals—where real‐world denial rates often range from 12 to 22 percent. Read about how predictive modeling can detect meaningful correlations across claims denials data.
Emergency Mobile Health Care (EMHC) was founded to be and remains an exclusively locally owned and operated emergency medical service organization; today EMHC serves a population of more than a million people in and around Memphis, answering 75,000 calls each year.
Since the Physician Quality Reporting Initiative (PQRI) introduction, CMS has paid more than $100 million in bonus payments to participants. However, these bonuses ended in 2015; providers who successfully meet the reporting requirements in 2016 will avoid the 2% negative payment adjustment in 2018, so now is the time to act! Included in this whitepaper are implications of increasing patient responsibility, collections best practices, and collections and internal control solutions.
Getting paid what your physician deserves—that’s the goal of every biller. Yet even for the best billers, achieving that success can be elusive when denials stand in the way of success, presenting challenges at every turn. Denials aren’t going away, but you can learn techniques to manage and even prevent them.Join practice management expert Elizabeth W. Woodcock, MBA, FACMPE, CPC, to: Discover methods to translate denial data into business intelligence to improve your bottom line, determine staff productivity benchmarks for billers, and recognize common mistakes in denial management.
Physician practices must improve organizational efficiency to compete in this era of reduced reimbursement and escalating administrative costs.
Many healthcare organizations are pursuing next-generation health information systems solutions. Learn more about Navigant's work with University of Michigan Health System.
The proper implementation of healthcare information technology systems is crucial to an organization’s financial health.
Converse and network with your peers around vital topics.
Drive down costs while improving quality in a reform environment.
Receive expert insights and how-to action to achieve and maintain peak revenue cycle performance.
Access expert insights on financial forecasting/planning, strategic partnerships, capital allocation, and more.
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