Operational Excellence is the second module required for the Certified Health Care Professional certification.

The intent of the Operational Excellence exam is for you to exhibit your mastery of the information learned in Module I: HFMA's Business of Health Care. In Module II: Operational Excellence, you will apply that learning through your careful responses to case study challenges that comprise the exam.  Healthcare professionals, regardless of professional practice specialty, must understand the new healthcare business dynamics and be able to respond appropriately.  

The Operational Excellence exam includes a number of case studies, each of which presents a complex challenge and questions on how you would address those challenges. The challenges address issues related to the three stakeholder groups: payers, providers and physicians. Earning the CHFP provides you the information you need to address the dynamic healthcare business environment. 

To be eligible for the Module II program you must:

1. Successfully complete the Business of Health Care - Module I course and exam and

2. Be a regular HFMA member (excludes student members).

The cost of HFMA's Operational Excellence exam is included with HFMA Membership. 

Register for Module II, Operational Excellence:

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Not a member?  Join today and access this module, and unlock access to HFMA's on-demand learning and certification programs—all designed to sharpen skills, set you up for success, and ensure you're part of the solution.

Earning the CHFP Certification
Earning the Certified Healthcare Financial Professional (CHFP) certification is awarded upon completion of: HFMA's Business of Health Care program and HFMA's Operational Excellence exam. Both modules must be successfully completed to earn the CHFP certification.

Sample Questions: Operational Excellence exam sample case studies and questions (includes answers).

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New certified CHFP members: Display your HFMA Certification

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HFMA stands behind the quality of our programming. If you are not satisfied, we will gladly refund your money or provide you with a credit certificate toward any future HFMA National educational programs or select products. Contact HFMA directly at 3 Westbrook Corporate Center, Suite 600, Westchester, IL 60154, Attn: Professional Development, or call (800) 252-4362, ext. 2. Please provide HFMA with your comments within two weeks of beginning the program.