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Jim Lynch
Senior Analytics Consultant

Shawn McGuiness
Senior Healthcare Strategy Consultant

Gary Craddock
Self-Pay Revenue Cycle Project Manager
Xtend Healthcare


In today's increasingly competitive and complex healthcare environment, patient engagement strategies must be more strategic and nimble than ever.  

New advancements in using large data sets may provide the insights needed for patient contact centers to adapt their approaches. Results across the patient engagement journey—including patient feedback—can provide clear, actionable direction on how to improve contact strategies.

During this webinar, find out by joining industry leaders across operations and technology as they walk through real-world scenarios of how patient contact centers are leveraging big data capabilities—such as business intelligence—to achieve more targeted, timely, and flexible improvements that elevate the patient experience during the billing cycle and beyond.

After This Webinar You'll Be Able To:

  • Better understand real-world applications of analytics in a patient-payment environment
  • Leverage patient feedback survey data to improve satisfaction levels
  • Identify and motivate lower-performing agents to improve patient experience

Recommended for:

Directors of revenue cycle, billing & collection managers, patient engagement managers

Field of Study: Specialized Knowledge & Applications                                                                             
Delivery Method: Group Internet
Level: Intermediate      
Pre-work: None
Prerequisites: General knowledge of revenue cycle and ICD coding                    
Contact hours: 1.5


HFMA members: Free  

Non-members: $99                                                                                   

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Note: This on-demand webinar is available until April 5, 2018.