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Nio Queiro
Vice President of Revenue Cycle Management
Hennepin County Medical Center

Greg Mavraganis
Director of Patient Access
Lancaster General Health (Penn Medicine)


This virtual panel of revenue cycle leaders is actively investing in patient financial care initiatives at their respective organizations. This moderated webinar discussion explores different provider perspectives on motivation, vision, and results. Specific attention will be placed on new key performance indicators (KPIs) that align patient success with revenue cycle performance as well as complementing existing efforts such as patient portals.

After This Webinar You'll Be Able To:

  • Identify drivers of and measure billing satisfaction across transparency and payment flexibility.
  • Analyze metrics for success in engaging patients as consumers, including self-service payment.
  • Design techniques to increase employee collection productivity.
  • Assess readiness and create best practices for insourcing patient revenue cycle.

Tools & Takeaways

  • Whitepaper: "How Lancaster General Health Improved Its Patient Revenue Cycle"
  • Whitepaper: "Tackling the Patient Financial Experience: Gundersen Health System’s Formula for Success"

Recommended for:

CFOs, VPs of finance, VPs & directors of revenue cycle, VPs & directors of patient financial service 

Field of Study: Special Knowledge & Applications
Delivery Method: Group Internet
Level: Intermediate                             
Pre-work: None
Prerequisites: General knowledge of revenue cycle operations and processes                                                           
Contact hours: 1.0


HFMA members: Free

Non-members: $99

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This on-demand webinar is available until April 18, 2018.