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Speakers

Brian Hamilton
Healthcare Solutions Designer
LiveVox

Boris Grinshpun
Director of Product Management
LiveVox

Summary

In today’s digital environment, patient engagement is more challenging than ever. The demand for multichannel communication continues to rise and the healthcare industry is struggling to stay ahead. This inability to reach consumers on their preferred channel can impact patient satisfaction, retention, and revenue cycle performance.  

Despite the opportunity multichannel presents, patient contact centers are faced with a number of obstacles including:

  • How to expand multichannel engagement capabilities without disrupting existing workflows?
  • How to you address concerns regarding patient consent?
  • How to maintain keycontrols and reporting across multiple channels to drive performance?

After This Webinar You'll Be Able To:

  • A practical approach to managing multichannel consent and other challenges in adopting multichannel
  • How to maintain visibility and controls with multichannel engagement strategies
  • Real-world scenarios of multichannel patient engagement interactions spanning appointment confirmation, reminders, surveys, and revenue cycle management.  

Recommended for:

Patient engagement managers, revenue cycle managers, operation executives

Field of Study: Special Knowledge & Applications
Delivery Method: Group Internet
Level: Basic                        
Pre-work: None
Prerequisites: None                                                                                                                       
Contact hours: 1.0

Pricing

HFMA members: Free

Non-members: $99

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Note: This on-demand webinar is available until October 31, 2018.