Tools to Help You Educate Patients About Their Financial Responsibilities

HFMA’s Patient Financial Communications Training Program is an online toolkit that provides revenue cycle staff with guidance for conducting sensitive financial conversations with patients. It shows patient access professionals how to communicate with patients about financial matters effectively, and with respect, in ways that enhance patient satisfaction.

This program was developed by HFMA based on their Patient Financial Communications Best PracticesTM

Discover when and how best to communicate, including on the phone, in the emergency department, and in non-emergency situations. Get tools for explaining key terms, handling difficult questions and comments, and helping patients understand and meet their financial obligations.

Program includes: 3 online modules that can work independently or together:

  • Advance of Service                                 
  • Time of Service
  • Emergency Department

Register now for HFMA's Patient Financial Communications Training Program

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