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Kristen Coletto
Vice President of Financial Counseling
Change Healthcare

Beth Prince
Director of Operations
Change Healthcare  


Today, U.S. hospitals and health systems provide more than $35.7 billion in uncompensated care annually to their patients1. The rising number of high-deductible health plans and the shift of state participation in Medicaid expansion means healthcare organizations must collect a larger share of revenue directly from patients. The challenge is to do so in a way that both strengthens the patient experience and decreases bad debt liability, all without experienced staff.  

This webinar will discuss a recent study2 on the state of consumer engagement and how consumers are engaging differently with hospitals and health systems on their financial responsibility. In addition, attendees will learn key ways that outsourcing the management of patient collections can help healthcare organizations take a more proactive approach to decrease bad debt while improving the patient financial experience.  

1American Hospital Association Uncompensated Hospital Care Cost Fact Sheet, December 2016

2 The Engagement Gap: Healthcare Consumer Engagement in 2017, Change Healthcare 

After This Webinar You’ll Be Able To:

  • Identify key industry trends related to patient financial responsibility
  • Identify ways your organization can improve the patient experience with the self-pay patient population
  • Improve the collection of patient payments throughout the patient journey

Recommended for:

CEOs, CFOs, Directors of Revenue Cycle, Billing and Collection Managers, Outpatient/physician operations management, revenue cycle vice-presidents, executives and directors, and patient access vice-presidents, directors and executives 


Field of Study: Special Knowledge & Applications
Delivery Method: Group Internet
Level: Intermediate
Prerequisites: None
Prework: None
Contact hours: 1.0


Members: Free

Non-members: $99

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Note: This on-demand webinar is available until December 15, 2018.