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Rick Childs                  
Vice President Revenue Cycle Management     
Floyd Medical Center

Kelli Schroeder, MBA, CHFP                  
Director Patient Account Services   
North Kansas City Hospital


The affordability crisis for patients is accelerating and providers are struggling to adapt. Learn from, Rick Childs of Floyd Medical Center in Rome, GA, and Kelli Schroeder of North Kansas City Hospital how the patient affordability crisis was impacting their communities and revenue cycle, and about the solutions they put in place to help solve. Many providers don’t understand the significant positive impact the right patient financial engagement strategy can have on patient satisfaction, and provider financial health. This webinar will provide tangible examples of how two leading health systems successfully engage their patients in their own financial health, the process to implement and manage a patient financing program, and what to look for when evaluating patient financing partners.

After This Webinar You'll Be Able To:

  • Describe why traditional patient payment collection strategies are no longer effective
  • Describe the differences between different patient financing programs
  • Share Patient Financial Engagement Best practices, and implementation and program management do’s and don’ts with your teams and leadership
  • Communicate effectively the financial and patient satisfaction benefits of a comprehensive patient financial engagement program
  • Evaluate if patient financing is right for your organization

Recommended for:

CEOs, CFOs, Directors of Revenue Cycle, VP of Supply Chain, Billing and Collection Managers, Physicians

Field of Study: Specialized Knowledge 
Delivery Method: Group Internet
Level: Basic                        
Pre-work: None                            
Prerequisites: None                                                                                                     
Contact hours: 1.0


HFMA members: Free
Non-members: $99

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Note: This on-demand webinar is available until July 3, 2019.