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Matt Moore           
Senior Director, Consumer Payment Solutions
Change Healthcare


Traditional payment models are being replaced as patients become a more integral part of the payment picture due to the growth of value-based care models and high-deductible health plans; thus, placing greater financial responsibility on the patient. Providers operating within these new reimbursement models are now required to modernize their infrastructure to increase financial revenue. 

While most providers are making consumer-centric investments due to the shift to value-based care and reimbursement, a recent study revealed that only about 20% of consumers feel their experience with providers has improved.

This webinar will cover 3 key ways providers can improve their engagement with their patients and shift to a consumer-centric billing experience. This webinar will explore patient engagement strategies, and relay steps one provider took to accelerated cash flow by implementing consumer-centric improvements to their patients’ financial experience.

After This Webinar You'll Be Able To:

  • Review key findings about healthcare consumerism, including patient expectations and perceptions 
  • Identify three key opportunities for improving patient collection throughout the patient journey
  • Enhance patient collection and improve the patient experience 
  • Describe patient-centric, integrated-technology and channels for collecting patient payments              

Recommended for:

CFOs, Directors of Revenue Cycle, Physician Practice Executive, Patient Access Leaders/Executive, Billing and Collection Managers       

Field of Study: Specialized Knowledge 
Delivery Method: Group Internet
Level: Basic                                 
Pre-work: None                            
Prerequisites: None                                                                                                            
Contact hours: 1.0


HFMA members: Free
Non-members: $99

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Note: This on-demand webinar is available until June 13, 2019.