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Patti Froehling-Gillam            
Vice President Revenue Cycle Manager  

MaryAnn Murphy, MHA                 
AVP, Front-End Revenue Cycle Operations 
Northwell Health Physician Partners


An optimized front-end revenue cycle improves provider financial performance by supporting patient cost transparency and accurate pre-appointment documentation which decreases risk of patient bad debt and claim denials. 

This webinar will cover how leveraging process best practices within the “pre-service” stage of the revenue cycle can help support the prevention of costly downstream reimbursement issues. Hear first-hand from Northwell Health how streamlining fragmented front-end activities has helped improve patient access. 

After This Webinar You'll Be Able To:

  • Understand why it’s important to provide patient access staff with appropriate training and resources in having financial conversations with patients  
  • Determine how providers can create a better financial experience for consumers, to better understand patient out-of-pocket financial obligations 
  • Understand the evolving role of patient access and need to address functions such as patient eligibility and authorizations which can decrease administrative burdens and improve work flows        

Tools and Takeaways:

  • 3 Must-dos for a Positive Patient Financial Experience

Recommended for:

VP of Revenue Cycle, Directors of Revenue Cycle, HIM Director    

Field of Study: Specialized Knowledge 
Delivery Method: Group Internet
Level: Intermediate                             
Pre-work: None                            
Prerequisites: Understanding of revenue cycle stages and common challenges, exposure to technology/automation within the revenue cycle, understanding of how the rise in healthcare consumerism is impacting the need for financial transparency                                                                                                          
Contact hours: 1.0


HFMA members: Free, included with membership                              
Non-members: Webinars are not available to non-members. For unlimited access to these webinars and all HFMA benefits, join today.

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Note: This on-demand webinar is available until July 24, 2019.