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Moderator: Tyler Eppley        
Vice President        
Healthcare Solutions

Jeni Erikson        
Sr. Director Patient Access         
Banner Health, Arizona Region

Paul Munson          
PFS Director of Business Performance        
Sanford Health


Amid rising consumerism and escalating patient payment responsibility, organizations must get a handle on their patient collections processes. In this dynamic presentation, two revenue cycle leaders from leading healthcare organizations discuss how they bring together people, processes, and technology to refine patient collections practices and improve patient financial engagement. More specifically, the speakers provide real-world strategies for integrating technology into a patient payment program, optimizing workflows to maximize staff efficiency, ensuring a patient-focused financial experience, and changing the conversation around patient payments. Organizations looking to reimagine their patient collections program will benefit from this insightful and pragmatic presentation and learn how to better drive patient revenue into the organization.


After This Webinar You'll Be Able To:

  • Describe key factors that will determine what patient collections technologies are a best fit for your patients and environment
  • Apply best practices for integrating and leveraging technology to improve patient engagement and facilitate payments
  • Optimize workflow around technologies to maximize staff efficiency and effectiveness when engaging patients and collecting payments
  • Summarize essential steps for motivating staff to partner with patients to improve the patient financial experience

  • Recommended for:

    CFO, Directors of Revenue Cycle, Billing and Collection Managers, Patient Access Leaders      

    Field of Study: Specialized Knowledge                  
    Delivery Method: Group Internet
    Level: Intermediate                                  
    Pre-work: None                            
    Prerequisites: Understanding of revenue cycle process     
    Contact hours: 1.5


    HFMA members: Free, included with membership                                        
    Non-members: Webinars are not available to non-members. For unlimited access to these webinars and all HFMA benefits, join today.

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    Note: This on-demand webinar is available until October 22, 2019.