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Sheila Augustine                    
Director of Patient Financial Services                         
Nebraska Medicine          

Pat Lee           
Health Services Financing Account Manager    
Commerce Healthcare                           


Change is inevitable.  And sometimes we need to create change within our organizations to stop the cycle of being reactive to external changes and realize the benefits of being proactive.

In this webinar, you’ll hear how leadership at Nebraska Medicine utilized change to successfully bring two revenue cycles together. You will hear how improvements in the billing processes and the adoption of a patient finance program resulted in increased patient collections. Nebraska Medicine’s leadership will explain how a well-planned approach to staff training led to greater staff engagement and patient satisfaction. 

After This Webinar You'll Be Able To:

    • Discuss how to best leverage people, processes and training through change                   
    • Evaluate the important considerations in implementing new patient payment options to increase collections
    • Employ Key Performance Indicators (KPIs) that will influence your decision-making process and motivate change           

    Recommended for:

    CEOs, CFOs, Revenue Cycle Directors and Managers, Revenue Integrity Directors and Managers, Patient Financial Counseling Directors and Managers, Billing and Collection Directors and Managers, Finance Directors and Managers, Controllers, Treasurers

    Field of Study: Specialized Knowledge                      
    Delivery Method: Group Internet
    Level: Basic                                           
    Pre-work: None                            
    Prerequisites: None                          
    Contact hours: 1.0


    HFMA members: Free, included with membership                                                                 
    Non-members: Webinars are not available to non-members. For unlimited access to these webinars and all HFMA benefits, join today.

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    Note: This on-demand webinar is available until January 7, 2020.